First Line Management / Supervisor (Level 3) - Award

Aims and Objectives

The ILM Level 3 Award in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level.

Qualification Overview.

Qualification Specification (Click here for more information)

First Line Management (Level 3 Award) Course Concept

Life in the new century is faster, harder and more demanding. This unit helps you to recognise the need to upgrade personal and interpersonal skills, to take account of the changes demanded by both a smaller world and the 'bigger picture', to enable you to face into the decision making process. The 21st Century is an ego-driven environment, although leadership is developing. Concepts such as Neuro-Linguistic Programming, transactional analysis and emotional intelligence enable us to understand how we can and must interact with ourselves and others in order to process others needs and how this information will affect our problem solving abilities. Communication skills have not stood still - this empowering course offers you the understanding and confidence to move with them. This highly interactive programme demonstrates how you can balance the needs of the team while keeping the profit and loss account healthy. Finance is often a scary area that most new managers are apprehensive about and understanding cost and budget limitations is vital to run a profitable department / company.

Elements of the Course

• developing an increased awareness of self and the team. How does language and ‘attractive behaviour’ influence and persuade others to follow?

• key techniques and skills required to interact effectively in internal and external business relationships. This includes empathy, positive linguistics and proactivity

• the main business influencers, including transactional analysis, emotional intelligence, empathetic thinking and assertiveness

• facilitation versus directional management - the business equation. Which one promotes long-term development for the individual and the business?

• influencing by offering solutions and encouraging personal growth through challenge and change

First Line Management (Level 3 Award) Course Specification

This qualification involves the following units: Total Qualification Credit Framework of 5 credits.

Mandatory Unit (1): (2 credits)

M3.01 Solving Problems and Making Decisions

Optional units (2): (Made up of 3 credit from below):

M3.10 Introduction to Leadership   (2 credit) 

M3.27 Working with Costs & Budgets   (1 credit)

M3.22 Managing Project  (1 credit)

M3.00 Business Development  (1 credit)

M3.35 Marketing for Managers (1 credit)

Learning Outcomes

Delegates will learn how to recognise a problem and detail its scope, nature and impact. They will understand how to gather vital information about it and interpret who will be affected in order to solve and remove future instances. The delegates will understand fully the communication planning process and how to pass on decisions concerning day to day issues to the correct parties. Understanding will also initiate the skills needed to avoid the usual budget bandits and be able to understand and challenge the budget process. To ensure the learning takes hold the delegates will learn the true challenge of being a leader in the 21^st century and the behaviours that differentiate them from managers.

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