Managing Violence and Aggression
Managing Volatile Behaviour
With violence at work on the increase, both employer and employees can benefit from reducing its occurrence. For employers, violence can lead to poor morale and a poor image for the organisation, making it difficult to recruit and keep staff. It can also mean the extra costs of absenteeism, higher insurance premiums and compensation payments. For employees, violence can cause pain, distress and even disability or death. In addition to the danger of physical attacks, serious or persistent verbal abuse or threats can also damage employees’ health through anxiety or stress.
Statistics from the Health and Safety Executive (HSE) show that, year on year, violence in the work place is increasing.
Course Aims/Learning outcomes:
Students will understand:
- Legislation and Legal Issues
- Management of Health and Safety at Work Regulations, 1999
- The Health & Safety at Work Act, 1974
- The Reporting of Injuries, Diseases and Dangerous Occurrence Regulations, 1995 (RIDDOR)
- Your Rights and the Law
- Lawful use of Restraint
- Use of Force
- Defining Violence and Aggression
- Types of Physical Violence
- Types of Non-Physical Violence
- Warning Signs
- Aggression and People with Learning Disabilities
- Six Stage Assault Cycle
- Possible Trigger Factors
- Strategies for Managing Challenging Behaviour
- De-escalation Skills
- Defusing Acts of Aggression
Aims & Objectives:
On completion of this course, delegates will understand and be able to:
- Assess the risk to health and safety of their employees.
- Develop, implement and measure the performance of safe systems of work.
- Access competent Health & Safety advice, help and guidance.
- Secure the health, safety and welfare of people at work and protect people other than those at work against risks to their health and safety arising from activities.
- Take reasonable care for health and safety of themselves and others. (This includes co-operation with employers in order that safe systems of work may be carried out)
- Act in the Prevention of a crime.
- Understand Possession of an unauthorised weapon in a public place.
- Act in the Prevention of a breach of the peace.
- Restrain a dangerous mentally ill person.
- Understand statute authority on use of restraint.
- Undertake the use of Self-defence
General:
Refreshments and lunch will be provided. (For special dietary requirements please inform us at Career Change Wales – Training Academy)
