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SUMMARY:CALL CENTRE TRAINING
DESCRIPTION:Call Centre Training\n\n\n\nCall centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation. You will learn about call reviews\, tone of voice\, call handling techniques\, soft skills such as being assertive and how to take calls within policy and procedure! \nOur course will also cover the theories and the “why?” of taking calls. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our call centre training is made for those taking calls within a call centre\, whether supervisor or employee. \nTraining outcomes\nLearn how to become the best representative of your organisation\, when taking calls. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers over the phone within a call centre. If you feel you need confidence and possibly knowledge of the theories and “how’s” of call centre etiquette\, then this course is built for you. \nCall centre training content\nThis course covers: \n\nHow to get an understanding of your products\, features and troubleshooting\nCommunication techniques such as active listening and clear articulation\nEmpathy and conflict resolution\nBasic problem-solving skills\nCall management and de-escalation strategies\nHandling difficult customers\nThe customer experience and how it can benefit your organisation\nBuilding rapport\nHow to understand and use company policies and procedures
URL:https://www.careerchangewales.co.uk/event/call-centre-training/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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