BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//CCW-Training Academy - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.careerchangewales.co.uk
X-WR-CALDESC:Events for CCW-Training Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250404
DTEND;VALUE=DATE:20250405
DTSTAMP:20260424T002921
CREATED:20240704T100334Z
LAST-MODIFIED:20250107T110708Z
UID:10814-1743724800-1743811199@www.careerchangewales.co.uk
SUMMARY:Customer Service Training Essentials
DESCRIPTION:Customer Service Training Essentials\nCustomer service training is essential to the growth of any business that works with customers\, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening\, call reviews and customer reviews\, sensitivity\, emotional intelligence and more! \nOur course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our customer service training is for both front of house and call staff. \nTraining outcomes\nLearn how to become the best representative of your organisation\, whether you take phone calls in a call centre\, or whether you’re front of house staff. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers\, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service\, then this course is built for you. \nCustomer service training content\nThis course covers: \n\nWhat is customer service?\nWhy is customer service important for the individuals and the organisation?\nAn understanding of reflective and active listening\nHow to understand the products you have and how to sell\, solve problems around these\nUnderstand a call review and why it’s important\nEmotional intelligence and how to use this to your organisations advantage\nUnderstand a product breakdown\nHow to use basic problem-solving skills\nWhat are the differences of face to face and call customer service?\n\nGeneral Information\nThere are no hidden costs for training. All our training includes; refreshments\, training material\, registration\, coaching\, evaluation\, and all other related costs.
URL:https://www.careerchangewales.co.uk/event/customer-service-training-essentials-4/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
END:VCALENDAR