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DTSTART;VALUE=DATE:20250616
DTEND;VALUE=DATE:20250617
DTSTAMP:20260525T082331
CREATED:20240704T100318Z
LAST-MODIFIED:20250107T111433Z
UID:10813-1750032000-1750118399@www.careerchangewales.co.uk
SUMMARY:Customer Service Training Essentials
DESCRIPTION:Customer Service Training Essentials\nCustomer service training is essential to the growth of any business that works with customers\, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening\, call reviews and customer reviews\, sensitivity\, emotional intelligence and more! \nOur course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our customer service training is for both front of house and call staff. \nTraining outcomes\nLearn how to become the best representative of your organisation\, whether you take phone calls in a call centre\, or whether you’re front of house staff. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers\, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service\, then this course is built for you. \nCustomer service training content\nThis course covers: \n\nWhat is customer service?\nWhy is customer service important for the individuals and the organisation?\nAn understanding of reflective and active listening\nHow to understand the products you have and how to sell\, solve problems around these\nUnderstand a call review and why it’s important\nEmotional intelligence and how to use this to your organisations advantage\nUnderstand a product breakdown\nHow to use basic problem-solving skills\nWhat are the differences of face to face and call customer service?\n\nGeneral Information\nThere are no hidden costs for training. All our training includes; refreshments\, training material\, registration\, coaching\, evaluation\, and all other related costs.
URL:https://www.careerchangewales.co.uk/event/customer-service-training-essentials-3/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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DTSTART;VALUE=DATE:20250616
DTEND;VALUE=DATE:20250618
DTSTAMP:20260525T082331
CREATED:20240703T145810Z
LAST-MODIFIED:20250107T111822Z
UID:10763-1750032000-1750204799@www.careerchangewales.co.uk
SUMMARY:Train the Trainer Course – ILM Recognised Programme
DESCRIPTION:Train the Trainer Course – ILM Recognised Programme\nTrain the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills)\nThis Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles\, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to enhance their CPD (Continuous Professional Development). \nThis is a unique ‘Train the Trainer – Theoretical & Practical training sessions’ that is truly different and incredibly useful for trainers. The course has been designed with all of our experience\, skill\, innovative excellence and imagination to provide a course that will liberate trainers from their fears and empower them to use their most potent developmental weapon … themselves. \nThis Train the Trainer course redefines the trainer‘s role. You will agree that a facilitator works with people\, using imagination\, flexibility\, persuasion\, passion and a shared sense of ‘higher self’. This Train the Trainer course enables all of the delegates to have the confidence and skill to become facilitators. We will encourage them to leave their egos behind and feel empowered and excited by the experience. This is not just a course for experienced trainers. People with little or no experience will benefit from a course that takes the fear out of training\, replacing it with passion for teaching. \nWho Should Attend\nThis course is designed for anyone who would like to become a teacher\, tutor or for those who want to do public speaking. You don’t need any previous experience to take this course. Anyone in a position where they need to teach\, instruct or plan training will benefit from this course. \nTrain the Trainer Course Content\nDay 1\n\nThe prime concept of development – it is not about me; it is about them and their needs and objectives. Fear is irrelevant\, as there is no chance of failure\nTaking ego out of the training room – replacing it with strength\, empathy\, a shared feeling of ‘service’ and a concept of the ‘higher self’ when developing people\nHow to use your imagination and originality – Get the most out of the messages and your delegates\nWhat is the key to learning when you train delegates? – The experience\, strengths and ingenuity of delegates. We highlight this to your trainers so they too\, get the best results out of their training\nA new look at useful ‘props’ – visual aids\, materials\, exercises\, energisers\, ice breakers and role play in the training environment\n\nDay 2\n\nPrepare and deliver a 15 minutes training/presentation (on a specific chosen topic) to a small group of learners\nTake part in a peer review and to be reviewed by the peers\nTraining and support on using computer\, zoom\, teams for the training (such as; connecting\, settings\, trouble shooting of IT compatibility challenges)\nReceive a constructive tutor review\nLesson learnt and summary\n\nLearning Outcomes\nBy the end of the course learners will be able to: \n\nInspire and motivate a self-actualised group of imaginative\, inspired and motivational trainers with the confidence and skills to train and develop your people\nDevelop a limitless number of fresh ideas to use when on training courses in your or any organisation
URL:https://www.careerchangewales.co.uk/event/train-the-trainer-course-ilm-recognised-programme-5/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Leadership and Management Training
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ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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