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DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260416
DTSTAMP:20260415T015253
CREATED:20251009T131042Z
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UID:11802-1776211200-1776297599@www.careerchangewales.co.uk
SUMMARY:Managing Difficult Situations Training
DESCRIPTION:Managing Difficult Situations Training\nEmpowering professionals to respond with clarity\, compassion\, and control \nCourse Overview\nAre you regularly faced with emotionally charged situations\, conflict\, or safeguarding concerns in your role? Whether you’re supporting individuals\, managing volunteers\, or working on the frontline\, today’s workplace demands confident\, compassionate\, and inclusive responses. \nOur Managing Difficult Situations Training course is designed to help professionals navigate challenging interactions with confidence and care. Delivered by experienced tutors at CCW-Training Academy\, this interactive programme blends reflective learning with practical strategies to help you stay grounded\, assertive\, and inclusive in your approach. \nWhat You’ll Gain\nThrough engaging discussions\, role-play scenarios\, and guided exercises\, you will: \n\n Reflect on your own behavioural patterns\, emotional triggers\, and communication style\n Explore safeguarding principles and understand your duty of care responsibilities\n Develop assertiveness and boundary-setting techniques to protect yourself and others\n Learn practical strategies to de-escalate conflict and foster respectful dialogue\n Understand how unconscious bias and inclusive language shape interactions and outcomes\n\nLearning Outcomes\nBy the end of the Managing Difficult Situations Training\, you will be able to: \n\nRecognise and regulate emotional responses in high-pressure situations\nCommunicate assertively to maintain boundaries and build trust\nApply conflict resolution tools to reduce escalation and promote constructive outcomes\nIdentify safeguarding risks and respond appropriately within professional frameworks\nCreate inclusive\, respectful environments that support wellbeing and psychological safety\n\nWho Should Attend\nThis course is ideal for professionals who work directly with individuals or small groups\, especially in roles that involve care\, support\, or community engagement. Suitable for: \n\nSupport workers and care staff\nFrontline professionals in health\, housing\, or public services\nVolunteers and volunteer coordinators\nCommunity engagement officers\nYouth workers and social care professionals\n\nWhy Train with CCW-Training Academy?\n\nAccredited training provider with a proven track record across Wales and the UK\nDelivered by experienced tutors with real-world expertise in safeguarding\, leadership\, and conflict resolution\nPractical\, classroom-based learning in Cardiff or bespoke delivery for organisations\nCertificate of completion and CPD recognition available\n\nContact Us\nTo enquire about course dates\, bespoke delivery options\, or group bookings\, please get in touch: \nCCW-Training Academy 5–7 Museum Place\, Cardiff\, CF10 3BD \n\n Email: info@careerchangewales.co.uk\n Phone: 029 21 156 603\n Website: www.careerchangewales.co.uk\n\nKeep up with us through our TWITTER – and check out our other courses HERE.
URL:https://www.careerchangewales.co.uk/event/managing-difficult-situations-training-4/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:CPD and HR Related Courses
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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DTSTART;VALUE=DATE:20260415
DTEND;VALUE=DATE:20260418
DTSTAMP:20260415T015253
CREATED:20251003T135059Z
LAST-MODIFIED:20251003T135059Z
UID:11684-1776211200-1776470399@www.careerchangewales.co.uk
SUMMARY:ILM Level 5 Leadership and Management
DESCRIPTION:ILM Level 5 Leadership and Management – Strategic Training in Wales\nCourse Overview\n\n\n\nElevate your senior management capabilities with CCW’s ILM Level 5 in Leadership and Management\, delivered across Wales. This advanced qualification equips experienced professionals with strategic thinking\, innovation tools\, and change-management expertise essential for leading organisations through complex challenges. \nAt this level\, managers are encouraged to develop a comprehensive understanding of organisational dynamics\, strategic planning\, and the effective use of resources. The ILM Level 5 qualification provides practical tools for managing teams\, leading change\, and navigating the complexities of leadership in today’s fast-paced world. \nFor training dates\, have a look at our calendar – CLICK HERE \nWhy Choose CCW for ILM Level 5 Training in Wales?\n\nAccredited by the Institute of Leadership & Management (ILM)\, recognised UK-wide\nDelivery in Cardiff or via live online sessions (Zoom/MS Teams)\nBespoke on-site training for groups of 6+ delegates\nExpert tutors with hands-on leadership and sector experience\nDedicated assignment support\, tutorials\, and mentoring\n\nCourse Overview\nThe ILM Level 5 suite offers three pathways: \n\nAward (2 modules)\nCertificate (5 modules)\n\nEach pathway combines practical workshops with written assignments (nominal 2\,200 words each) to embed learning in your workplace context. \nWho Should Attend?\nThis course is designed for senior and middle managers aiming for promotion\, project leaders and functional specialists\, professionals responsible for strategic or change leadership\, and organisations investing in leadership succession planning. \nCore Modules\nAward (2 modules): \n\nBecoming an Effective Leader\nManaging Projects in the Organisation (incl. White Belt Lean Six Sigma)\n\nCertificate (adds 3 modules): \n\nManaging Individual Development\nSolving Problems by Making Effective Decisions\nLeading Innovation and Change\n\nFormat & Duration\n\nAward: 2 days training + optional tutorial day\nCertificate: 4 days training + tutorial support\nAssignments: 1 assignment for each module undertaken\n\nLocation & Delivery\n\nIn-person: 5–7 Museum Place\, Cardiff\, CF10 3BD\nOnline: Live Zoom or MS Teams sessions\nOn-site: Group bookings of 6+ delegates anywhere in Wales\n\nLearning Outcomes\nBy course end\, you will be able to: \n\nDevelop and communicate strategic vision\nManage complex projects and resources\nFoster innovation and lead organisational change\nApply commercial awareness in decision-making\nMentor and develop high-performing teams\n\nEnrol Today\nReady to transform your leadership impact? Email info@CareerChangeWales.co.uk or call 029 21 156 603 to discuss dates\, pricing\, or bespoke delivery. \nCheck out our other ILM courses: HERE
URL:https://www.careerchangewales.co.uk/event/ilm-level-5-leadership-and-management-13/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Leadership and Management Training
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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