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DTSTART;VALUE=DATE:20260415
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DTSTAMP:20260415T221444
CREATED:20251009T131042Z
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UID:11802-1776211200-1776297599@www.careerchangewales.co.uk
SUMMARY:Managing Difficult Situations Training
DESCRIPTION:Managing Difficult Situations Training\nEmpowering professionals to respond with clarity\, compassion\, and control \nCourse Overview\nAre you regularly faced with emotionally charged situations\, conflict\, or safeguarding concerns in your role? Whether you’re supporting individuals\, managing volunteers\, or working on the frontline\, today’s workplace demands confident\, compassionate\, and inclusive responses. \nOur Managing Difficult Situations Training course is designed to help professionals navigate challenging interactions with confidence and care. Delivered by experienced tutors at CCW-Training Academy\, this interactive programme blends reflective learning with practical strategies to help you stay grounded\, assertive\, and inclusive in your approach. \nWhat You’ll Gain\nThrough engaging discussions\, role-play scenarios\, and guided exercises\, you will: \n\n Reflect on your own behavioural patterns\, emotional triggers\, and communication style\n Explore safeguarding principles and understand your duty of care responsibilities\n Develop assertiveness and boundary-setting techniques to protect yourself and others\n Learn practical strategies to de-escalate conflict and foster respectful dialogue\n Understand how unconscious bias and inclusive language shape interactions and outcomes\n\nLearning Outcomes\nBy the end of the Managing Difficult Situations Training\, you will be able to: \n\nRecognise and regulate emotional responses in high-pressure situations\nCommunicate assertively to maintain boundaries and build trust\nApply conflict resolution tools to reduce escalation and promote constructive outcomes\nIdentify safeguarding risks and respond appropriately within professional frameworks\nCreate inclusive\, respectful environments that support wellbeing and psychological safety\n\nWho Should Attend\nThis course is ideal for professionals who work directly with individuals or small groups\, especially in roles that involve care\, support\, or community engagement. Suitable for: \n\nSupport workers and care staff\nFrontline professionals in health\, housing\, or public services\nVolunteers and volunteer coordinators\nCommunity engagement officers\nYouth workers and social care professionals\n\nWhy Train with CCW-Training Academy?\n\nAccredited training provider with a proven track record across Wales and the UK\nDelivered by experienced tutors with real-world expertise in safeguarding\, leadership\, and conflict resolution\nPractical\, classroom-based learning in Cardiff or bespoke delivery for organisations\nCertificate of completion and CPD recognition available\n\nContact Us\nTo enquire about course dates\, bespoke delivery options\, or group bookings\, please get in touch: \nCCW-Training Academy 5–7 Museum Place\, Cardiff\, CF10 3BD \n\n Email: info@careerchangewales.co.uk\n Phone: 029 21 156 603\n Website: www.careerchangewales.co.uk\n\nKeep up with us through our TWITTER – and check out our other courses HERE.
URL:https://www.careerchangewales.co.uk/event/managing-difficult-situations-training-4/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:CPD and HR Related Courses
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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