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DTSTART;VALUE=DATE:20250616
DTEND;VALUE=DATE:20250617
DTSTAMP:20260502T132506
CREATED:20240704T100318Z
LAST-MODIFIED:20250107T111433Z
UID:10813-1750032000-1750118399@www.careerchangewales.co.uk
SUMMARY:Customer Service Training Essentials
DESCRIPTION:Customer Service Training Essentials\nCustomer service training is essential to the growth of any business that works with customers\, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening\, call reviews and customer reviews\, sensitivity\, emotional intelligence and more! \nOur course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our customer service training is for both front of house and call staff. \nTraining outcomes\nLearn how to become the best representative of your organisation\, whether you take phone calls in a call centre\, or whether you’re front of house staff. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers\, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service\, then this course is built for you. \nCustomer service training content\nThis course covers: \n\nWhat is customer service?\nWhy is customer service important for the individuals and the organisation?\nAn understanding of reflective and active listening\nHow to understand the products you have and how to sell\, solve problems around these\nUnderstand a call review and why it’s important\nEmotional intelligence and how to use this to your organisations advantage\nUnderstand a product breakdown\nHow to use basic problem-solving skills\nWhat are the differences of face to face and call customer service?\n\nGeneral Information\nThere are no hidden costs for training. All our training includes; refreshments\, training material\, registration\, coaching\, evaluation\, and all other related costs.
URL:https://www.careerchangewales.co.uk/event/customer-service-training-essentials-3/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
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ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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DTSTART;VALUE=DATE:20250620
DTEND;VALUE=DATE:20250621
DTSTAMP:20260502T132506
CREATED:20240704T091527Z
LAST-MODIFIED:20250107T112049Z
UID:10803-1750377600-1750463999@www.careerchangewales.co.uk
SUMMARY:Critical Thinking Training
DESCRIPTION:Critical Thinking Training Course\nEvery successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems\, use your creativity to implement innovative ideas within your organisation. \nWho Should Attend\nThe training will be helpful for all individuals who are serious about developing their management and leadership abilities. It will especially suited to those who are aspiring or seeking promotional prospect to their current position. The aim of the training is to equip participants with a range of key management skills so they can put it into practice in their own role. \nCritical Thinking Training Course Content\nThis training course will cover the following: \n\nThe Rhetorical Triangle – Ethos\, Pathos and Logos.\nThe Practical Application.\nCareful Intentional Thinking\nUse of Reason or Logic\nJudgement About Beliefs\nThoughtful Arguments\nUse of Emotion in Critical Thinking\nTypes of Opinions\n\nLearning Outcomes\nBy the end of the course learners will be: \n\nAble to communicate with others in sharing ideas effectively\nAble to foresee how things will turn out\nAble to evaluate issues without bias\nAble to solve complex issues/problems\nAble to implement practical Critical Thinking skills in practise\nAble to build Leadership capabilities\n\nGeneral Information\nThis is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements please let us know by emailing Info@CareerChangeWales.co.uk
URL:https://www.careerchangewales.co.uk/event/critical-thinking-training-4/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
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ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
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