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DTSTART;VALUE=DATE:20250528
DTEND;VALUE=DATE:20250529
DTSTAMP:20260408T121451
CREATED:20240704T091456Z
LAST-MODIFIED:20250107T111310Z
UID:10802-1748390400-1748476799@www.careerchangewales.co.uk
SUMMARY:Critical Thinking Training
DESCRIPTION:Critical Thinking Training Course\nEvery successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems\, use your creativity to implement innovative ideas within your organisation. \nWho Should Attend\nThe training will be helpful for all individuals who are serious about developing their management and leadership abilities. It will especially suited to those who are aspiring or seeking promotional prospect to their current position. The aim of the training is to equip participants with a range of key management skills so they can put it into practice in their own role. \nCritical Thinking Training Course Content\nThis training course will cover the following: \n\nThe Rhetorical Triangle – Ethos\, Pathos and Logos.\nThe Practical Application.\nCareful Intentional Thinking\nUse of Reason or Logic\nJudgement About Beliefs\nThoughtful Arguments\nUse of Emotion in Critical Thinking\nTypes of Opinions\n\nLearning Outcomes\nBy the end of the course learners will be: \n\nAble to communicate with others in sharing ideas effectively\nAble to foresee how things will turn out\nAble to evaluate issues without bias\nAble to solve complex issues/problems\nAble to implement practical Critical Thinking skills in practise\nAble to build Leadership capabilities\n\nGeneral Information\nThis is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements please let us know by emailing Info@CareerChangeWales.co.uk
URL:https://www.careerchangewales.co.uk/event/critical-thinking-training-3/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250404
DTEND;VALUE=DATE:20250405
DTSTAMP:20260408T121451
CREATED:20240704T100334Z
LAST-MODIFIED:20250107T110708Z
UID:10814-1743724800-1743811199@www.careerchangewales.co.uk
SUMMARY:Customer Service Training Essentials
DESCRIPTION:Customer Service Training Essentials\nCustomer service training is essential to the growth of any business that works with customers\, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening\, call reviews and customer reviews\, sensitivity\, emotional intelligence and more! \nOur course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our customer service training is for both front of house and call staff. \nTraining outcomes\nLearn how to become the best representative of your organisation\, whether you take phone calls in a call centre\, or whether you’re front of house staff. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers\, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service\, then this course is built for you. \nCustomer service training content\nThis course covers: \n\nWhat is customer service?\nWhy is customer service important for the individuals and the organisation?\nAn understanding of reflective and active listening\nHow to understand the products you have and how to sell\, solve problems around these\nUnderstand a call review and why it’s important\nEmotional intelligence and how to use this to your organisations advantage\nUnderstand a product breakdown\nHow to use basic problem-solving skills\nWhat are the differences of face to face and call customer service?\n\nGeneral Information\nThere are no hidden costs for training. All our training includes; refreshments\, training material\, registration\, coaching\, evaluation\, and all other related costs.
URL:https://www.careerchangewales.co.uk/event/customer-service-training-essentials-4/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250314
DTEND;VALUE=DATE:20250315
DTSTAMP:20260408T121451
CREATED:20240704T091422Z
LAST-MODIFIED:20250107T110142Z
UID:10800-1741910400-1741996799@www.careerchangewales.co.uk
SUMMARY:Critical Thinking Training
DESCRIPTION:Critical Thinking Training Course\nEvery successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems\, use your creativity to implement innovative ideas within your organisation. \nWho Should Attend\nThe training will be helpful for all individuals who are serious about developing their management and leadership abilities. It will especially suited to those who are aspiring or seeking promotional prospect to their current position. The aim of the training is to equip participants with a range of key management skills so they can put it into practice in their own role. \nCritical Thinking Training Course Content\nThis training course will cover the following: \n\nThe Rhetorical Triangle – Ethos\, Pathos and Logos.\nThe Practical Application.\nCareful Intentional Thinking\nUse of Reason or Logic\nJudgement About Beliefs\nThoughtful Arguments\nUse of Emotion in Critical Thinking\nTypes of Opinions\n\nLearning Outcomes\nBy the end of the course learners will be: \n\nAble to communicate with others in sharing ideas effectively\nAble to foresee how things will turn out\nAble to evaluate issues without bias\nAble to solve complex issues/problems\nAble to implement practical Critical Thinking skills in practise\nAble to build Leadership capabilities\n\nGeneral Information\nThis is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements please let us know by emailing Info@CareerChangeWales.co.uk
URL:https://www.careerchangewales.co.uk/event/critical-thinking-training/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250219
DTSTAMP:20260408T121451
CREATED:20240628T145324Z
LAST-MODIFIED:20241025T134302Z
UID:10689-1739836800-1739923199@www.careerchangewales.co.uk
SUMMARY:CRITICAL THINKING TRAINING COURSE
DESCRIPTION:Critical Thinking Training Course\nEvery successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems\, use your creativity to implement innovative ideas within your organisation. \nWho Should Attend\nThe training will be helpful for all individuals who are serious about developing their management and leadership abilities. It will especially suited to those who are aspiring or seeking promotional prospect to their current position. The aim of the training is to equip participants with a range of key management skills so they can put it into practice in their own role. \nCritical Thinking Training Course Content\nThis training course will cover the following: \n\nThe Rhetorical Triangle – Ethos\, Pathos and Logos.\nThe Practical Application.\nCareful Intentional Thinking\nUse of Reason or Logic\nJudgement About Beliefs\nThoughtful Arguments\nUse of Emotion in Critical Thinking\nTypes of Opinions\n\nLearning Outcomes\nBy the end of the course learners will be: \n\nAble to communicate with others in sharing ideas effectively\nAble to foresee how things will turn out\nAble to evaluate issues without bias\nAble to solve complex issues/problems\nAble to implement practical Critical Thinking skills in practise\nAble to build Leadership capabilities\n\nGeneral Information\nThis is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements please let us know by emailing Info@CareerChangeWales.co.uk
URL:https://www.careerchangewales.co.uk/event/critical-thinking-training-course/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250207
DTEND;VALUE=DATE:20250208
DTSTAMP:20260408T121451
CREATED:20240704T100247Z
LAST-MODIFIED:20241025T134020Z
UID:10811-1738886400-1738972799@www.careerchangewales.co.uk
SUMMARY:Customer Service Training Essentials
DESCRIPTION:Customer Service Training Essentials\nCustomer service training is essential to the growth of any business that works with customers\, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening\, call reviews and customer reviews\, sensitivity\, emotional intelligence and more! \nOur course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our customer service training is for both front of house and call staff. \nTraining outcomes\nLearn how to become the best representative of your organisation\, whether you take phone calls in a call centre\, or whether you’re front of house staff. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers\, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service\, then this course is built for you. \nCustomer service training content\nThis course covers: \n\nWhat is customer service?\nWhy is customer service important for the individuals and the organisation?\nAn understanding of reflective and active listening\nHow to understand the products you have and how to sell\, solve problems around these\nUnderstand a call review and why it’s important\nEmotional intelligence and how to use this to your organisations advantage\nUnderstand a product breakdown\nHow to use basic problem-solving skills\nWhat are the differences of face to face and call customer service?\n\nGeneral Information\nThere are no hidden costs for training. All our training includes; refreshments\, training material\, registration\, coaching\, evaluation\, and all other related costs.
URL:https://www.careerchangewales.co.uk/event/customer-service-training-essentials/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250205
DTEND;VALUE=DATE:20250206
DTSTAMP:20260408T121451
CREATED:20240628T145151Z
LAST-MODIFIED:20241025T134252Z
UID:10687-1738713600-1738799999@www.careerchangewales.co.uk
SUMMARY:CALL CENTRE TRAINING
DESCRIPTION:Call Centre Training\n\n\n\nCall centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation. You will learn about call reviews\, tone of voice\, call handling techniques\, soft skills such as being assertive and how to take calls within policy and procedure! \nOur course will also cover the theories and the “why?” of taking calls. You will learn important aspects of how to deal with problems that arise from customers\, as well as how to follow a call book. Our call centre training is made for those taking calls within a call centre\, whether supervisor or employee. \nTraining outcomes\nLearn how to become the best representative of your organisation\, when taking calls. You will learn how to deal with difficult situations\, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation. \nWho should attend\nThis course is for anyone who deals with customers over the phone within a call centre. If you feel you need confidence and possibly knowledge of the theories and “how’s” of call centre etiquette\, then this course is built for you. \nCall centre training content\nThis course covers: \n\nHow to get an understanding of your products\, features and troubleshooting\nCommunication techniques such as active listening and clear articulation\nEmpathy and conflict resolution\nBasic problem-solving skills\nCall management and de-escalation strategies\nHandling difficult customers\nThe customer experience and how it can benefit your organisation\nBuilding rapport\nHow to understand and use company policies and procedures
URL:https://www.careerchangewales.co.uk/event/call-centre-training/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250121
DTEND;VALUE=DATE:20250122
DTSTAMP:20260408T121451
CREATED:20240627T144245Z
LAST-MODIFIED:20241025T133535Z
UID:10679-1737417600-1737503999@www.careerchangewales.co.uk
SUMMARY:CRISIS MANAGEMENT TRAINING
DESCRIPTION:Crisis Management Training\n  \nCrisis Management training is an essential component to a successful business. Crisis management is not only for large businesses and organisations\, it’s vital for small\, medium and micro businesses as well. You can ensure you have the preparedness\, risk mitigation\, effective decision making\, team coordination to get through and crisis. \nThis course will also teach you how to manage your reputation\, as well as understand the legal and ethical considerations when managing a crisis. Getting on a crisis management course is an investment into resilience and adaptability for your organisation. \nWho Should Attend\nThis course has been created to be sat by anyone looking at getting a wider view of crisis management. This could be a CEO\, manager\, HR\, business owners\, communication staff or other staff who could be involved with crisis management – or anyone keen on enhancing their crisis management skills. \nCourse Contents\n\nThe definition and understanding crisis management\nRisk assessments and identification\nCrisis communication strategies\nCrisis response planning\nPsychological first aid\nLegal and ethical decision making in crisis management\nPost crisis evaluation and continuous development\n\nLearning Outcomes\n\nUnderstand what crisis management is\, and how to conduct it\nUnderstand how to conduct a risk assessment and identify a crisis\nWhat crisis communication strategies are useful for your organisation\nHow to conduct a crisis management response plan\nUnderstand what psychological first aid is\nRecognise the legal and ethical considerations of crisis management\nHow to conduct a post crisis evaluation\n\nPrerequisites of Crisis Management Training\nNo specific prerequisites are required for this Crisis Management Training. It is designed to accommodate professionals at various levels of experience\, making it accessible to those with diverse backgrounds and roles within an organisation. \nCourse Format\nThis is a 1-day training course running from 09:30AM to 16:00PM. This course is run at our head office which is 5-7 Museum Place\, Cardiff\, CF10 3BD. If you do have 4 or more individuals\, we may also be able to run the course at your location.
URL:https://www.careerchangewales.co.uk/event/crisis-management-training-event/
LOCATION:5-7 Museum Place\, Cardiff\, CF10 3BD\, 5-7 Museum Place\, Cardiff\, CF10 3BD\, United Kingdom
CATEGORIES:Soft Skills Courses
ATTACH;FMTTYPE=image/png:https://www.careerchangewales.co.uk/wp-content/uploads/2022/11/Quality-management-system-Logo.png
ORGANIZER;CN="CCW-Training Academy":MAILTO:Info@CareerChangeWales.co.uk
END:VEVENT
END:VCALENDAR