CCW-Training Academy

Beginner AutoCAD Course
2025-03-05 - 2025-03-06 | 5-7 Museum Place, Cardiff, CF10 3BD, 5-7 Museum Place, Cardiff, CF10 3BD, United Kingdom
Beginner AutoCAD Course
This beginner AutoCAD course focuses on the basic features, commands, and techniques for creating, editing, and printing drawings with AutoCAD 2019®. Using hands-on exercises, students explore how to create 1 Dimension production drawings.
AutoCAD is a Computer Aided Design (CAD) software to assist with 2D and 3D design. AutoCAD is the leading tool in design and drafting for industries including Engineering, planning, architecture and design. Proficiency in AutoCAD can greatly assist learners in the creation of highly detailed plans and designs in a short period of time.
Who Should Attend
This beginner AutoCAD course is created for anyone looking to get in to AutoCAD but hasn’t used it before, or for anyone looking for a refresher course.
Course Content
This course will cover the following:

Using the properties Palette
Using Line types
Using inquiry commands
Altering Objects
Trimming and extending objects to defined boundaries
Creating parallel and offset geometry
Joining objects
Inputting Data
Creating basic objects
Using Polar tracking and Polar Snap

Learning Outcomes
By the end of the course learner will be able to:

Understand the different tabs
Create Basic Drawings
Manipulate objects
Draw inquiry commands
Draw Organisation commands

Course Format (Beginner AutoCAD Course)
This beginner AutoCAD course is a 2 day intensive course that is generally taught in small classes; normally around 3-4 people in a class to give you the maximum exposure to an industry professional. This will enable you to ask the questions that you require and, more importantly, have your questions answered. There is no exam with this course but you will receive homework to complete after every training session.
There are no hidden costs for training. All of our training includes; refreshments, training material, registration and all other related costs.

CDM 2015 TRAINING COURSE
2025-03-05
An understanding of the CDM 2015 Regulation
This is our new CDM 2015 training course. The Construction (Design and Management) Regulations 2015 came into force on 6th April 2015. These changes represent a significant change in the way that health and safety is managed in the construction industry. The key changes that will be covered in our training are:

CDM Coordinator role replaced by a ‘Principal Designer’.
Client duties strengthened.
Client’s “key project advisor” role removed.
Principal Designer and Principal Contractor required for all projects with more than one “trade” Contractor on site.
Construction Phase Plan is required for all projects.
Notification (Threshold).
‘Explicit competence’ requirements removed.
Duties to be applicable to domestic projects.

The Construction (Design and Management) Regulations 2015 places legal duties for those involved in construction projects. These duties will be explained in our training in 6 modules as shown below:

The Role of the Client:
The roles and responsibilities allocated to clients under CDM regulations
Role of the Principal Designer:
Which responsibilities the principle designers have under the CDM regulations
Role of the Designer:
The roles and responsibilities of designers under CDM regulations
Role of the Principal Contractor:
What responsibilities belong to the principal contractor under CDM regulations
Role of the Contractors:
What roles and responsibilities belong to the contractors under CDM regulations
Role of the Workers:
The roles and responsibilities of workers under the CDM regulations

We run our CDM 2015 training in small classes to ensure the highest quality of training possible. We ensure quality by providing the training through a chartered engineer as our tutor.
If you are interested in our CDM 2015 training course, you can contact us either by telephone or by email.

Train the Trainer Course – ILM Recognised Programme
2025-03-03 - 2025-03-04, 2025-02-27 - 2025-02-28
Train the Trainer Course – ILM Recognised Programme
Train the Trainer Course – ILM Recognised Programme (Theoretical & Practical skills)
This Train the Trainer is a bespoke programme designed for new and practicing trainers to evaluate their teaching styles, methodologies and innovation. This course is useful for learners to receive an ILM Recognised Programme to enhance their CPD (Continuous Professional Development).
This is a unique ‘Train the Trainer – Theoretical & Practical training sessions’ that is truly different and incredibly useful for trainers. The course has been designed with all of our experience, skill, innovative excellence and imagination to provide a course that will liberate trainers from their fears and empower them to use their most potent developmental weapon … themselves.
This Train the Trainer course redefines the trainer‘s role. You will agree that a facilitator works with people, using imagination, flexibility, persuasion, passion and a shared sense of ‘higher self’. This Train the Trainer course enables all of the delegates to have the confidence and skill to become facilitators. We will encourage them to leave their egos behind and feel empowered and excited by the experience. This is not just a course for experienced trainers. People with little or no experience will benefit from a course that takes the fear out of training, replacing it with passion for teaching.
Who Should Attend
This course is designed for anyone who would like to become a teacher, tutor or for those who want to do public speaking. You don’t need any previous experience to take this course. Anyone in a position where they need to teach, instruct or plan training will benefit from this course.
Train the Trainer Course Content
Day 1

The prime concept of development – it is not about me; it is about them and their needs and objectives. Fear is irrelevant, as there is no chance of failure
Taking ego out of the training room – replacing it with strength, empathy, a shared feeling of ‘service’ and a concept of the ‘higher self’ when developing people
How to use your imagination and originality – Get the most out of the messages and your delegates
What is the key to learning when you train delegates? – The experience, strengths and ingenuity of delegates. We highlight this to your trainers so they too, get the best results out of their training
A new look at useful ‘props’ – visual aids, materials, exercises, energisers, ice breakers and role play in the training environment

Day 2

Prepare and deliver a 15 minutes training/presentation (on a specific chosen topic) to a small group of learners
Take part in a peer review and to be reviewed by the peers
Training and support on using computer, zoom, teams for the training (such as; connecting, settings, trouble shooting of IT compatibility challenges)
Receive a constructive tutor review
Lesson learnt and summary

Learning Outcomes
By the end of the course learners will be able to:

Inspire and motivate a self-actualised group of imaginative, inspired and motivational trainers with the confidence and skills to train and develop your people
Develop a limitless number of fresh ideas to use when on training courses in your or any organisation

INTERMEDIATE AUTOCAD TRAINING
2025-02-25 - 2025-02-26
Who Should Attend
This intermediate AutoCAD training course has been created for users with experience in using AutoCAD but who want to improve on their abilities. This course goes well with the beginner course.
Course Content (Intermediate AutoCAD Training)
This course will cover the following:

Extended Object visibility control
Working with multiple documents
Utility Commands
Creating Layouts & Plotting
Advanced Layouts
Block creation and management

Learning Outcomes
By the end of the course learner will be able to:

Create Custom Workspaces
Create Parametric Drawings
Use external References
Annotate Styles
Create advanced Layouts

Course Format
This intermediate AutoCAD training course is a 2 day intensive course that is generally taught in small classes; normally around 3-4 people in a class to give you the maximum exposure to an industry professional. This will enable you to ask the questions that you require and, more importantly, have your questions answered. There is no exam with this course but you will receive homework to complete after every training session.
There are no hidden costs for training. All of our training includes; refreshments, training material, registration and all other related costs.
If you would like any additional information about this course then please contact us on 02921156603 or email Admin@CareerChangeWales.co.uk

Crisis Management Training
2025-02-25, 2025-01-21
Crisis Management Training
Crisis Management training is an essential component to a successful business. Crisis management is not only for large businesses and organisations, it’s vital for small, medium and micro businesses as well. You can ensure you have the preparedness, risk mitigation, effective decision making, team coordination to get through and crisis.
This course will also teach you how to manage your reputation, as well as understand the legal and ethical considerations when managing a crisis. Getting on a crisis management course is an investment into resilience and adaptability for your organisation.
Who Should Attend
This course has been created to be sat by anyone looking at getting a wider view of crisis management. This could be a CEO, manager, HR, business owners, communication staff or other staff who could be involved with crisis management – or anyone keen on enhancing their crisis management skills.
Course Contents

The definition and understanding crisis management
Risk assessments and identification
Crisis communication strategies
Crisis response planning
Psychological first aid
Legal and ethical decision making in crisis management
Post crisis evaluation and continuous development

Learning Outcomes

Understand what crisis management is, and how to conduct it
Understand how to conduct a risk assessment and identify a crisis
What crisis communication strategies are useful for your organisation
How to conduct a crisis management response plan
Understand what psychological first aid is
Recognise the legal and ethical considerations of crisis management
How to conduct a post crisis evaluation

Prerequisites of Crisis Management Training
No specific prerequisites are required for this Crisis Management Training. It is designed to accommodate professionals at various levels of experience, making it accessible to those with diverse backgrounds and roles within an organisation.
Course Format
This is a 1-day training course running from 09:30AM to 16:00PM. This course is run at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD. If you do have 4 or more individuals, we may also be able to run the course at your location.

BANKSMAN TRAINING COURSE
2025-02-24
Banksman Training course (Traffic Marshal Training)
Banksman training course (Traffic Marshal Training): Health & Safety / Warehouse, Storage & Logistics
Providing your fleet to work in a safe environment with banksman training
What is the role of a banksman?
Introduction:
According to the Health and Safety Executive (HSE), circa 7 workers die each year as a result of accidents involving vehicles, mobile plant and equipment on construction sites. A role and duties of the vehicle banksman is to be in charge of directing the vehicular movements on a construction site. This includes building construction site, warehouse, and factory by using a system of hand signals or a radio link in order to prevent accidents and keep workers safe. The training will also ensure that any vehicular manoeuvres made during loading and unloading do not put the driver or other within the close vicinity in danger.
Why is the banksman training required?
On many sites, reversing manoeuvres are common, and can be dangerous – particularly in confined spaces and or challenging site conditions. Banksman training ensures that organisations meet their legal requirements and reduce the risk of costly accidents when carrying out large vehicle reversing manoeuvres.
Who is banksman training for? (Traffic Marshal Training)
This banksman training courses are for all those involved in manoeuvring, loading and unloading vehicles. Delegates will learn how to guide large goods vehicles, both rigid and articulated, using the HSE approved code of signals.
This one-day Banksman Duties training course ensures that an organisation meets its obligations to provide training for those involved in the safe guidance of Large Goods Vehicles and reduces the risk of accidents when carrying out common reversing manoeuvres.
Learning Outcomes:

Understand the various causes of accidents involving vehicles at work
Understand the legal responsibilities of the employer for the movement of vehicles
Understand the responsibilities of the Banksman
Understand the risks and control measures involved in the movement of vehicles
Guide Large Goods Vehicles in a confined space in line with legal and best practice requirements
Receive a qualification from a globally recognised provider of health and safety training

Your organisation will also benefit from:

Peace of mind from training when completed this training that can reduce the number and/or cost of accidents caused by reversing vehicles
Flexibility – the course is delivered at a time and location that suits your business
Efficient and effective learning – theory and practical elements are covered in a one-day course, minimising time out of the workplace
Ensuring that your organisation demonstrates its commitment to workplace health and safety

ILM LEVEL 3 AWARD IN LEADERSHIP AND MANAGEMENT
2025-02-19 - 2025-02-21
Our Capabilities
The Level 3 Award in Leadership and Management is ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities. This program particularly supports practising team leader/s seeking to move to the next level of management and managers who need to lead people though; organisational change, budget cuts or for personal development.
ILM Level 3 Course Modules
To complete and achieve a Level 3 Award in Leadership and Management, you will need to complete the training programme and submit assignments for a minimum of 2 modules chosen from below from our most popular topics:

Module 1: Understanding Leadership
Module 2: Solving Problems and Making Decisions
Module 3: Understanding Recruitment and Selection of New Staff
Module 4: Understanding Training and Coaching in the Workplace
Module 5: Managing Workplace Projects
Module 6: Understanding Health and Safety in the Workplace
Module 7: Understanding Marketing for Managers
Module 8: Understanding Sustainability and Environmental Issues
Module 9: Understanding Conflict Management in the Workplace
Module 10: Understand How to Lead Effective Meetings

Assignments
You should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes of each assignment for assessment for the ILM Level 3. The ‘nominal’ word count for each assignment is 1000 words: the suggested range is between 800 and 1200 words per assignment.
General Information
The training/workshop for the ILM Level 3 takes place at 5-7 Museum Place, Cardiff, CF10 3BD. We can offer training Face2Face or on-line using MS Teams or Zoom. If you need training at your location and have at least 6 people for the class, we can arrange it.
If you’re interested in signing up for this course then please contact us on: 029 21 156 603 or email info@careerchangewales.co.uk to book your place.

CRITICAL THINKING TRAINING COURSE
2025-02-18
Critical Thinking Training Course
Every successful organisation will rely on people who can think critically and who can be thoughtful leaders. This Critical Thinking training will give you the knowledge of how to solve various problems using long-standing techniques. You will also learn how to analyse problems, use your creativity to implement innovative ideas within your organisation.
Who Should Attend
The training will be helpful for all individuals who are serious about developing their management and leadership abilities. It will especially suited to those who are aspiring or seeking promotional prospect to their current position. The aim of the training is to equip participants with a range of key management skills so they can put it into practice in their own role.
Critical Thinking Training Course Content
This training course will cover the following:

The Rhetorical Triangle – Ethos, Pathos and Logos.
The Practical Application.
Careful Intentional Thinking
Use of Reason or Logic
Judgement About Beliefs
Thoughtful Arguments
Use of Emotion in Critical Thinking
Types of Opinions

Learning Outcomes
By the end of the course learners will be:

Able to communicate with others in sharing ideas effectively
Able to foresee how things will turn out
Able to evaluate issues without bias
Able to solve complex issues/problems
Able to implement practical Critical Thinking skills in practise
Able to build Leadership capabilities

General Information
This is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements please let us know by emailing Info@CareerChangeWales.co.uk

Microsoft Project Beginner and Intermediate
2025-02-17 - 2025-02-18
Microsoft Project Training
We provide 2 days of Microsoft Project training Cardiff and Microsoft Project course. The training is to a high quality due to the small numbers of candidates we run the classes in. We provide the training at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD
Day 1 – Introduction to Microsoft Project
Day 2 – Intermediate Level – Practical Application (Optional)
Project management is an essential skill for so many managers and leaders in various sectors of work. Being a skilled project manager can mean the difference between a project running to schedule and running over on cost, time and resources. When projects run over it costs organisations thousands of pounds and risks their reputation as a project managing organisation. By training your staff to better manage projects we can understand how and what to prepare for whilst managing resources simultaneously and identifying where any why the project has run over.
MS projects is Microsoft’s answer to contemporary project management tools. It has been designed to assist project managers to plan, assign resources and track project progress towards completions. It has become one of the most popular and the fastest growing project management tool available on the market. In addition to these features MS Projects can be used to track project related aspects. More recent features to be added include ‘inactive tasks’ that allow for ‘what if’ analysis, synchronisation of project aspects over sharepoint and for multiple projects to share a pool of resources. This Microsoft Project training Cardiff has been designed to assist individuals with minimal or no experience in Microsoft project on the correct use of these functions and for individuals with some experience but whom are unfamiliar with more advanced functions of MS Projects.
Who Should Attend
Anyone with experience with project management, in a position that requires regular use of MS projects or individuals who possess no formal qualifications in project management. This Microsoft Project training Cardiff course has been designed for individuals with little to no experience with Microsoft Project
Course Content for Microsoft Project Training Cardiff
This course will cover the following :

(Introduction Course)
(Intermediate Course)

Project Planning
Resourcing a Project

Customising MS Project
Baselining

Scheduling MS Project
Project Costs and Control

Task Entry
Resource Overallocation

Linking Tasks
Critical Path

Constraints and Lag
Reporting, Master and Subprojects

Printing
Resource Pool

Learning Outcomes for Microsoft Project Training
By the end of the course learners will be able to:

Create and manage projects using Microsoft Project
Use resources efficiently to greatly improve the projects running
Adjust projects of a project e.g more resources, less hours.
schedule tasks to individuals or positions

Microsoft Project Course Format
This Microsoft Project Training Cardiff comes in 2 levels, an introductory level and an intermediate level. The Introduction level is a 1 day and you have the option of doing the intermediate course as well which is also a 1 day course.

Team Building
2025-02-17
Team Building
Team building can be a great way of helping both new and existing teams to work and communicate well. We design our team building to target the needs of your particular team. Our approach is to mix strategic planning with practical techniques. This improves internal team communication, co-operation and morale (We can offer bespoke training to group bookings).
Our training can be bespoke to the needs of our customers to ensure that the training is to the highest possible quality. We provide our training with various exercises and activities to ensure that everyone is able to enjoy and take away a lot from the course.
Who will benefit
Those looking to improve their team building, and relationships within their teams. Departments, teams and project groups who are working together either regularly or for a special purpose.
Learning Outcomes

Develop an understanding of each other’s roles within the team
Analyse how individual team members can become more empowered
Build a shared vision of where the team is going and what its priorities are
Understand problem solving skills (emotional intelligence, empathy, mindfulness)

Learning Content

How did we get where we are today?
Where do we want to go in the future? Priorities and roles
Building on our successes
Breaking down the barriers to success
Developing as a high performing team
Dealing effectively with change
What next? Personal and group action plans

Example Team Building Activities

Toxic waste
Fox, the chicken and the corn
Restorative justice

Working at Height
2025-02-14
Working at Height
Overview
Our working at height course has been created to encourage those who work at heights to do so safely. Falls from height are one of the biggest causes of workplace major injuries and fatalities, this is due to the lack of knowledge around working safely at height. Common causes are falls from ladders and through fragile roofs. Working at height means working in any place where, if there were no precautions in place, a person could fall a distance liable to cause personal injury. This course will teach you how to work at height safely and how you can ensure your colleagues are also working safely to avoid possible injuries.
Training contents:

Introduction to the HSE brief guide
Regulations apply to who?
Complying with these Regulations?

Employers and those in control of any working at height activity must make sure work is properly planned, supervised and carried out by competent people. This includes using the right type of equipment for working at height.

The ‘competent’ of a team member to work at height?
Measures taken to help to protect people
The most common causes of accidents when working at height
What to consider when planning work at height?
Selecting the right equipment for a job?
The importance of good condition of equipment
What must employees do?
What must the architects and building designers do?

Delivery methodology:

Presentation by tutor
Case studies

Benefits perceived by attendees:

Raising awareness and understanding of working at heights.

Intended for:
Maintenance staff, Engineers, Electrician, Painter and Decorators, and all skill or unskilled workforce.

FINANCE FOR NON FINANCIAL MANAGERS
2025-02-14
Finance for non financial managers

This finance for managers training course will help you to understand basic financial principals and the documents used in business. You will learn how to interpret the information in these documents, and use this to manage day-to-day business activity. This knowledge will enable you to be more effective in your managerial role and to be more sustainable.
Duration: 1-day short course
Venue: 5-7 Museum Place, Cardiff. CF10 3BD
Finance for Managers Course contents

Understanding the income statement account and statement of financial position
Using information from the income statement account and statement of financial position
Controlling cash
Using budgets to manage business activity
Cost types and cost behaviours
Finance functions and how they intertwine with types of organisations

Learning outcomes
After completing the finance for non-financial managers training programme, you will be able to:

Understand basic financial documents used in business
Interpret the information in these documents, and use it to manage day-to-day business activity
Be more effective in your managerial role
Have more in-depth and meaningful dialogue with your finance team

Contact us for more information or if you would like to sign up:

029 21 156 603
Info@CareerChangeWales.co.uk

Lean Six Sigma Training – White Belt Course
2025-02-13
Lean Six Sigma Training – White Belt Course
The Lean Six Sigma Training, White Belt course is designed to provide a basic understanding of Lean Six Sigma methodologies, introducing participants to key concepts and principles.
Who is this course for?
The Lean Six Sigma White Belt Course is designed for individuals who want to enhance their understanding of process improvement methodologies. It is an excellent starting point for anyone interested in Lean Six Sigma principles and tools. Whether you are a professional seeking to optimise processes within your organization or an individual looking to build foundational knowledge, this course provides valuable insights into process mapping, waste reduction, 5S organization, visual management, and mistake-proofing techniques.
Below are the typical learning outcomes for a Lean Six Sigma White Belt course:
Understanding Lean Six Sigma Fundamentals
Introduction to Lean Six Sigma:

Understand the basics of Lean and Six Sigma methodologies.
Learn about the history, principles, and objectives of Lean Six Sigma.

Key Concepts and Terminology:

Familiarise with essential Lean Six Sigma terminology and concepts such as waste
(Muda), variation, and continuous improvement.
Understand the significance of quality and process eƯiciency.
Lean Principles

Lean Basics:

Understand the fundamental principles of Lean, including the focus on value and the elimination of waste.
Learn about the eight types of waste and how they impact processes.

Six Sigma Principles
Six Sigma Basics:

Gain a basic understanding of Six Sigma principles and the importance of reducing process variation.
Learn about the DMAIC (Define, Measure, Analyse, Improve, Control) framework and its application in process improvement.
Process Improvement Awareness

Process Improvement Introduction:

Recognise the importance of process improvement and its benefits for organizations.
Understand the role of data in making informed decisions and driving improvements.

Roles and Responsibilities
Roles in Lean Six Sigma:

Identify the different roles within a Lean Six Sigma project team, including White Belts,
Yellow Belts, Green Belts, and Black Belts.
Understand the contribution of White Belts in supporting Lean Six Sigma initiatives.
Basic Tools and Techniques

Introduction to Basic Tools:

Learn about simple Lean Six Sigma tools such as 5S (Sort, Set-in order, Shine, Standardise, Sustain and basic data collection techniques).
Understand the purpose and application of these tools in process improvement efforts.
Organisational Impact

Benefits of Lean Six Sigma:

Recognise how Lean Six Sigma can drive organizational improvements, enhance quality, and increase efficiency
Understand the impact of Lean Six Sigma on customer satisfaction and business performance
Certification Preparation

Certification Awareness:

Prepare for the Lean Six Sigma White Belt certification by reviewing key concepts and understanding the certification process.
Gain awareness of the opportunities for further Lean Six Sigma training and certification (e.g., Yellow Belt, Green Belt, Black Belt).

By the end of the Lean Six Sigma White Belt course, participants should have a foundational understanding of Lean Six Sigma principles, be familiar with basic tools and concepts, and be prepared to support Lean Six Sigma projects within their organisation.

ILM LEVEL 7 LEADERSHIP AND MANAGEMENT
2025-02-10 - 2025-02-13
Course Duration
This course takes up to 1 month to be completed, there are 2.5 days training, 1 day optional assignment tutorial and then you have 1 month from the last training day to submit and pass the assignments.
ILM Level 7 Course Outcome
You will receive an ILM Level 7 Leadership and Management.
Level 7 Leadership and Management Assessments
There is 1 assignment to be written per module. For the Level 7 Award that is 1 assignment, around 3,500 words.
Course Content
The Award course has only 1 mandatory module which is:

Developing Strategic Leadership and Management Capability

Further Information
For more information on our and details about the course then please feel free to get in contact with us by phoning 029 21 156 603 or emailing Info@CareerChangeWales.co.uk
Group Bookings
If you are booking on behalf of a number of individuals then we can offer discounted costs. For more information please contact us using the number or email above.
Support
We offer support during the training to ensure you pass the qualification. This means you can contact us by phone or email while training with us if you have questions regarding the assignments.

Beginner AutoCAD Course
2025-02-10 - 2025-02-11
Foundation / Beginner AutoCAD Course
Beginner AutoCAD course training. Offsite Training: We are able to offer training at your premises subject to a minimum number of candidates. We can also offer bespoke training to your line of business at all levels. If interested please contact us at Info@CareerChangeWales.co.uk or call 029 21 156 603, and we will be able to give you a very competitive rate.
This beginner AutoCAD course focuses on the basic features, commands, and techniques for creating, editing, and printing drawings with AutoCAD 2019®. Using hands-on exercises, students explore how to create 1 Dimension production drawings.
AutoCAD is a Computer Aided Design (CAD) software to assist with 2D and 3D design. AutoCAD is the leading tool in design and drafting for industries including Engineering, planning, architecture and design. Proficiency in AutoCAD can greatly assist learners in the creation of highly detailed plans and designs in a short period of time.
For training dates, have a look at our calendar – CLICK HERE
If you cannot find the course you’re looking for on the calendar please contact us either by phoning 029 21 156 603 or emailing Info@CareerChangeWales.co.uk
Who Should Attend
This beginner AutoCAD course is created for anyone looking to get in to AutoCAD but hasn’t used it before, or for anyone looking for a refresher course.
Course Content
This course will cover the following:

Using the properties Palette
Using Line types
Using inquiry commands
Altering Objects
Trimming and extending objects to defined boundaries
Creating parallel and offset geometry
Joining objects
Inputting Data
Creating basic objects
Using Polar tracking and Polar Snap

Learning Outcomes
By the end of the course learner will be able to:

Understand the different tabs
Create Basic Drawings
Manipulate objects
Draw inquiry commands
Draw Organisation commands

Customer Service Training Essentials
2025-02-07
Customer Service Training Essentials
Customer service training is essential to the growth of any business that works with customers, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening, call reviews and customer reviews, sensitivity, emotional intelligence and more!
Our course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers, as well as how to follow a call book. Our customer service training is for both front of house and call staff.
Training outcomes
Learn how to become the best representative of your organisation, whether you take phone calls in a call centre, or whether you’re front of house staff. You will learn how to deal with difficult situations, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation.
Who should attend
This course is for anyone who deals with customers, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service, then this course is built for you.
Customer service training content
This course covers:

What is customer service?
Why is customer service important for the individuals and the organisation?
An understanding of reflective and active listening
How to understand the products you have and how to sell, solve problems around these
Understand a call review and why it’s important
Emotional intelligence and how to use this to your organisations advantage
Understand a product breakdown
How to use basic problem-solving skills
What are the differences of face to face and call customer service?

General Information
There are no hidden costs for training. All our training includes; refreshments, training material, registration, coaching, evaluation, and all other related costs.

CDM 2015 TRAINING COURSE
2025-02-06
An understanding of the CDM 2015 Regulation
This is our new CDM 2015 training course. The Construction (Design and Management) Regulations 2015 came into force on 6th April 2015. These changes represent a significant change in the way that health and safety is managed in the construction industry. The key changes that will be covered in our training are:

CDM Coordinator role replaced by a ‘Principal Designer’.
Client duties strengthened.
Client’s “key project advisor” role removed.
Principal Designer and Principal Contractor required for all projects with more than one “trade” Contractor on site.
Construction Phase Plan is required for all projects.
Notification (Threshold).
‘Explicit competence’ requirements removed.
Duties to be applicable to domestic projects.

The Construction (Design and Management) Regulations 2015 places legal duties for those involved in construction projects. These duties will be explained in our training in 6 modules as shown below:

The Role of the Client:
The roles and responsibilities allocated to clients under CDM regulations
Role of the Principal Designer:
Which responsibilities the principle designers have under the CDM regulations
Role of the Designer:
The roles and responsibilities of designers under CDM regulations
Role of the Principal Contractor:
What responsibilities belong to the principal contractor under CDM regulations
Role of the Contractors:
What roles and responsibilities belong to the contractors under CDM regulations
Role of the Workers:
The roles and responsibilities of workers under the CDM regulations

We run our CDM 2015 training in small classes to ensure the highest quality of training possible. We ensure quality by providing the training through a chartered engineer as our tutor.

CALL CENTRE TRAINING
2025-02-05
Call Centre Training

Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation. You will learn about call reviews, tone of voice, call handling techniques, soft skills such as being assertive and how to take calls within policy and procedure!
Our course will also cover the theories and the “why?” of taking calls. You will learn important aspects of how to deal with problems that arise from customers, as well as how to follow a call book. Our call centre training is made for those taking calls within a call centre, whether supervisor or employee.
Training outcomes
Learn how to become the best representative of your organisation, when taking calls. You will learn how to deal with difficult situations, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation.
Who should attend
This course is for anyone who deals with customers over the phone within a call centre. If you feel you need confidence and possibly knowledge of the theories and “how’s” of call centre etiquette, then this course is built for you.
Call centre training content
This course covers:

How to get an understanding of your products, features and troubleshooting
Communication techniques such as active listening and clear articulation
Empathy and conflict resolution
Basic problem-solving skills
Call management and de-escalation strategies
Handling difficult customers
The customer experience and how it can benefit your organisation
Building rapport
How to understand and use company policies and procedures

Microsoft Word Training
2025-02-04
Microsoft Word Training
Our Microsoft Word course, and Microsoft word training is an excellent and high quality training around the widely used Microsoft Word software. Familiarity with word is a requirement for every individual either in education, in the workplace or otherwise. It is the most commonly use MS office application in organisations across sectors and industries. It enables user to produce high quality documents for a variety of purposes and requirements. It can be used to complete mail merges and other postal communication documents, create forms and documents for other to complete, create template documents to help improve efficiency of individuals and much more. We provide high quality Microsoft Word Training that will bring you up to a working standard.
Microsoft Word is a word processing programme that all individuals within an organisation will be required to use on a daily basis in their work life. It is one of the most utilised and required proficiencies that employees looking for employment in an office environment require. Word is about more than typing, it is a matter of utilising the available tools to improve on the quality and content of your documents.
Computers are used in most jobs. The likelihood is high that you and your team will need to know how to use Microsoft Word. Our Microsoft Word training course will take you through the basics of the word processor and give you insight into different features such as keyboard commands, formatting and fundamentals. Our Microsoft Word training can be bespoke to your ability, we run training for beginners, intermediate and advanced users.
Who Should Attend
The training is both relevant and required by anyone who wishes to find work in an office environment. Everyone, from administration to directors will require to know how use MS word to some degree. You will also greatly benefit if you intend to go into further education.
Microsoft Word Training Course Content
This course will cover the following:

The Fundamentals – Working with and Editing Text
Document Basics – Formatting Characters and Paragraphs
Formatting the Page – Working with Themes and Styles
Working with Mailings – Mail merging and other useful tools
Working with Outlines, Long Documents and References – Using reference tools and good practises
Creating and Working with Templates – Improving productivity with templates

Learning Outcomes
By the end of the course learners will be able to:

Confidently use word to create and publish documents
Create high quality, professional documents
Complete Mail merges and other related tasks
Utilise all of Words functions to improve the quality of your documents

Lean Six Sigma Yellow Belt Training Course
2025-02-03 - 2025-02-04
Lean Six Sigma Yellow Belt Training Course
Lean Six Sigma Yellow Belt Training Course – Our Lean Six Sigma Yellow Belt course covers the foundational concepts and tools of Lean Six Sigma methodologies.
Who is it for?
The Lean Six Sigma Yellow Belt Training Course is designed for individuals who want to deepen their understanding of process improvement methodologies. It is suitable for professionals, team members, and employees who work within an organization and want to contribute to process optimisation. The Yellow Belt training covers essential concepts such as process mapping, data collection, root cause analysis, and basic statistical tools. Whether you are directly involved in process improvement projects or simply interested in building foundational knowledge, this course provides valuable insights.
Below are the learning outcomes for our Lean Six Sigma Yellow Belt training:
The learning outcomes for such a course generally include:

Understanding Lean Six Sigma Fundamentals

Introduction to Lean Six Sigma Yellow Belt Training:

Comprehend the history, principles, and goals of Lean Six Sigma.
Understand the DMAIC (Define, Measure, Analyse, Improve, Control) methodology.

Roles and Responsibilities:
Identify the roles and responsibilities of Yellow Belts, Green Belts, Black Belts, and other team members within Lean Six Sigma projects.
Lean Principles
Lean Tools and Techniques:

Learn key Lean tools such as 5S, Value Stream Mapping, Kaizen, and Waste Identification (Muda)
Understand how to apply Lean principles to identify and eliminate waste in processes
Six Sigma Principles

Six Sigma Tools and Techniques:

Gain knowledge of basic Six Sigma concepts such as Variation, Process Capability, and
Critical to Quality (CTQ).
Learn to use basic Six Sigma tools such as Pareto Charts, cause, and effect diagrams (Fishbone), and Control Charts.

Process Improvement
DMAIC Phases:

Define: Understand problem definition, project charters, and the importance of customer requirements.
Measure: Learn the basics of data collection, measurement techniques, and descriptive statistics.
Analyse: Understand root cause analysis and basic hypothesis testing.
Improve: Learn about solution generation and basic improvement strategies.
Control: Understand control plans, monitoring techniques, and the importance of sustaining improvements.

Practical Application
Project Participation:

Gain experience in participating in Lean Six Sigma projects.
Learn to assist in data collection and analysis.
Understand how to support Green and Black Belts in project execution.

Soft Skills
Teamwork and Communication:

Develop skills for effective communication and teamwork within Lean Six Sigma projects.
Understand the importance of stakeholder engagement and management.

Problem-Solving
Problem-Solving Techniques:

Learn and apply basic problem-solving techniques within the context of Lean Six Sigma.
Develop the ability to identify problems, analyse root causes, and propose solutions.
Certification Preparation

Certification Readiness:

Prepare for the Lean Six Sigma Yellow Belt certification examination by reviewing key concepts, tools, and techniques.
Understand the certification process and requirements.

By the end of the Lean Six Sigma Yellow Belt course, participants should be well-equipped with the fundamental knowledge and skills to contribute effectively to process improvement initiatives within their organisations.

TRAIN THE TRAINER COURSE – ILM RECOGNISED PROGRAMME
2025-01-30 - 2025-01-31
Who Should Attend
This course is designed for anyone who would like to become a teacher, tutor or for those who want to do public speaking. You don’t need any previous experience to take this course. Anyone in a position where they need to teach, instruct or plan training will benefit from this course.
Train the Trainer Course Content
Day 1

The prime concept of development – it is not about me; it is about them and their needs and objectives. Fear is irrelevant, as there is no chance of failure
Taking ego out of the training room – replacing it with strength, empathy, a shared feeling of ‘service’ and a concept of the ‘higher self’ when developing people
How to use your imagination and originality – Get the most out of the messages and your delegates
What is the key to learning when you train delegates? – The experience, strengths and ingenuity of delegates. We highlight this to your trainers so they too, get the best results out of their training
A new look at useful ‘props’ – visual aids, materials, exercises, energisers, ice breakers and role play in the training environment

Day 2

Prepare and deliver a 15 minutes training/presentation (on a specific chosen topic) to a small group of learners
Take part in a peer review and to be reviewed by the peers
Training and support on using computer, zoom, teams for the training (such as; connecting, settings, trouble shooting of IT compatibility challenges)
Receive a constructive tutor review
Lesson learnt and summary

Learning Outcomes
By the end of the course learners will be able to:

Inspire and motivate a self-actualised group of imaginative, inspired and motivational trainers with the confidence and skills to train and develop your people
Develop a limitless number of fresh ideas to use when on training courses in your or any organisation

There are no hidden costs for training. All of our training includes; ILM registration, refreshments, training material, registration and all other related costs.

TEAM BUILDING
2025-01-30
Who will benefit
Those looking to improve their team building, and relationships within their teams. Departments, teams and project groups who are working together either regularly or for a special purpose.
Learning Outcomes

Develop an understanding of each other’s roles within the team
Analyse how individual team members can become more empowered
Build a shared vision of where the team is going and what its priorities are
Understand problem solving skills (emotional intelligence, empathy, mindfulness)

Learning Content

How did we get where we are today?
Where do we want to go in the future? Priorities and roles
Building on our successes
Breaking down the barriers to success
Developing as a high performing team
Dealing effectively with change
What next? Personal and group action plans

Example Team Building Activities

Toxic waste
Fox, the chicken and the corn
Restorative justice

General Information
This is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements, please let us know by emailing Info@CareerChangeWales.co.uk

Topographical Surveying
2025-01-27 - 2025-01-29
Topographical Surveying Training Cardiff Module 1
This Topographical Surveying Training Cardiff has been developed to provide a general overview of basic land surveying and measurement techniques using manual and electronic equipment, transfer of field data to digital terrain modelling software and to produce 2 or 3 dimensional survey output files for computer aided design (CAD).
Course Aims:
The course will give the candidate a brief insight and understanding of surveying principles and equipment.
Candidates will gain practical experience in the use of manual and electronic equipment to successfully carry out levelling surveys and topographical surveys of project sites, and to digitally transfer the topographical field data to Land Surveying Software to produce a 3 dimensional model of the site and output ACAD compatible files for design purposes.
Course Outline:
1. Introduction to land surveying.
2. Levelling operations: a) Height of collimation method; b) Rise and fall method; c) Use of ordnance survey bench marks
3. Use of electronic surveying instruments.
4. Undertaking a topographical survey.
5. Establishment of survey control: a) Three point resection; b) Using digital Ordnance survey maps; c) Using GPS
6. Digital data transfer from survey instruments: a) Leica geo office tools; b) Topcon tools
7. Survey data processing
8. Use of AutoCAD in surveying
Delivery Methodology:

Presentation by tutor
Workshop and case study
Feedback activity

Benefits Perceived by attendees:

Maintain existing and updating surveying skills
Gain practical experience in Land Surveying, on-site working with surveyors and engineers

Intended for:
Construction industry professionals who wish to update their existing surveying skills or who are in the early part of their careers and who wish to gain useful practical experience in land surveying.
Course Duration: 3 Days

ILM Level 4 Leadership and Management
2025-01-27 - 2025-01-29
Our Capabilities
CCW Training Academy boasts a reputation for delivering high-quality coaching, and training courses, seminars, and conferences for individuals and companies. Our offerings include the following topics; leadership, management, engineering, environmental & sustainability, health & safety, and social media for all sectors. With a blended long-term coaching and training experience, we have successfully collaborated with hundreds of microbusinesses, SMEs, public and private sector organisations in the United Kingdom and Europe.
What can we offer you?
Our Institute of Leadership and Management training modules are new and innovative programmes. These management programmes have been designed to reflect the present economic climate and enable candidates to complete our ‘fast-track’ programme. Our training modules consist of blended learning (face to face, online, Zoom and 1-2-1 support for completion of assignments). All training materials will be provided, including the use of our training platform. Assignment support is provided through a 1-2-1 basis via Zoom/face to face, as well as through emails and phone calls if required.
The ILM Level 4 Award, in Leadership and Management is ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities. This program particularly supports practising team leader/s seeking to move to the next level of management and managers who need to lead people though; organisational change, budget cuts or for personal development.
ILM Level 4 Assignments
You should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes of each assignment for assessment. The ‘nominal’ word count for each assignment is 1000 words: the suggested range is between 1000 and 1500 words.
Course Modules
To complete and achieve a Level 4 Award in Leadership and Management, you will need to sit and submit an assignment for a minimum of 2 modules chosen from below:

Module 1: Developing People in the Workplace
Module 2: Managing a Healthy and Safe Environment
Module 3: Managing Marketing Activities
Module 4: Motivating People in the Workplace
Module 5: Solving Problems by Making Effective Decisions in the Workplace
Module 6: Managing Risk in the Workplace

ILM Level 4 General Information
This course takes place at 5-7 Museum Place, Cardiff, CF10 3BD. We can offer training at your location or venue if there is a class of a minimum of 6 candidates. If you’re interested in signing up for this course then please contact us on 029 21 156 603 or email info@careerchangewales.co.uk to book your place.
You can find more of our courses here -> HERE

MANAGEMENT TRAINING ILM RECOGNISED PROGRAMME
2025-01-23 - 2025-01-24
Who Should Attend
This course has been created for managers who need the basic management techniques or a refresher course. You do not need any experience or qualifications to be on this course.
Course Content
This course will cover the following 4 key skills in management:

Communicate – both ‘hear and be heard’
Motivate – Understand the concept of motivation
Develop – Develop yourself and your team
Inspire – Understand how to inspire motivation and commitment from your team members

Learning Outcomes
By the end of the course learners will be able to:

Identify the motivating factors in the workplace which affect you and your teams.
Develop your team through the use of effective delegation techniques.
Communicate effectively through the application of assertive techniques.
Inspire your team by identifying and communicating your vision.

Course Format
This course is a 2-day short course. It will give you a whirlwind tour of management and prepare them for their position as a manager. This course will enable them to obtain an ILM recognised management course and to enhance on their CPD.
There are no hidden costs for training. All of our training includes; onsite parking, refreshments, training material, registration and all other related costs. We will even give your first exam for each module for free.

MICROSOFT WORD TRAINING
2025-01-22
Who Should Attend
The training is both relevant and required by anyone who wishes to find work in an office environment. Everyone, from administration to directors will require to know how use MS word to some degree. You will also greatly benefit if you intend to go into further education.
Microsoft Word Training Course Content
This course will cover the following:

The Fundamentals – Working with and Editing Text
Document Basics – Formatting Characters and Paragraphs
Formatting the Page – Working with Themes and Styles
Working with Mailings – Mail merging and other useful tools
Working with Outlines, Long Documents and References – Using reference tools and good practises
Creating and Working with Templates – Improving productivity with templates

Learning Outcomes
By the end of the course learners will be able to:

Confidently use word to create and publish documents
Create high quality, professional documents
Complete Mail merges and other related tasks
Utilise all of Words functions to improve the quality of your documents

Microsoft Word Training Format
The course comes at 3 levels; Beginner, Intermediate and Advanced. The beginner’s level is an introduction only. The course duration depends on the level of study but will take 1 day per level.
Our Microsoft Word training Cardiff is a 1 day intensive course
There are no hidden costs for training. All of our training includes; onsite parking, refreshments, training material, registration and all other related costs. We will even give your first exam for each module for free.

Introduction to bid writing for all sectors
2025-01-20
Introduction to Bid Writing Overview:
This is our Introduction to Bid Writing training course. Bid Writing requires skills and knowledge specific to this subject. Our beginner course will give you the fundamentals to Bid Writing. This introductory course will allow you an understanding to PQQ, ITT and Open Tendering stages. We also have an Intermediate and Advanced course if you feel that what this course covers it too basic for you.
This course will be covering the basics of bid writing, including how to carry out a well structured and robust bid for a tender within any sector. This course is tutor-lead in the Cardiff city centre by an individual with years of experienced bidding within various sectors and at various levels of funding.
Aims and Objectives:
The aim of this course is to provide learners with an introduction to Bid Writing. It will also allow you to understand how to research, prepare, and submit a successful bid document/s.
Bid Writing Course Delivery:
Learners will be introduced to learning experience by working through a generic Bid Writing document covering all the fundamental aspects within a workshop environment.
Duration of Course:
The duration of this course is one-day workshop for beginner’s level.
Learning Outcomes:
Upon completion of the course, individuals will understand the Bid Writing processes and can carry out a well-planned structured approach to submitting a bid document, including providing financial aspects (i.e. providing mini-quotation, pricing, and related matters).
Audience and who is it for?
The course is intended to benefit those individuals seeking to understand the working practices of Bid Writing with or without any prior knowledge of the subject matter.

For those individuals seeking to understand bid writing skills and those starting to work on bid writing.
For having a better understanding with a sound working knowledge of the basic principles, terminology used.
For those interested in the Bid Writing.

PRACTICAL PROJECT MANAGEMENT TRAINING
2025-01-17
Practical Project Management Training Overview:

This new practical project management course aims to provide an overall awareness of the many aspects of project management. Successful project management relies on the application of sound principles, practice, methodology, techniques, and, above all, people. It is specifically designed for individuals who want a quick but comprehensive insight into the fundamental aspects of project management without undergoing lengthy, in-depth formal qualification-oriented training. This training course has been designed and will be delivered by a very experience practicing project manager and project director.
Project management is a skill in itself, this course will provide you with the valuable techniques to become a productive and high quality project manager.
Aims and objectives:
The primary aim of this practical project management training course is to provide learners with an understanding of project management and how projects differ from normal “Business as Usual” activities. The course introduces practical key principles of project management and provides an overview of techniques/tools that help deliver projects on time and within budget, while meeting quality and performance criteria. By understanding these techniques, learners can adopt a structured practical approach to managing projects across various industries and business sectors.
Course strategy:
The course features experienced tutor-led presentations/workshop linked to a predetermined case studies. Students actively participate in their learning experience by working through a generic project management process during workshops. The focus is on covering all fundamental aspects of project management within a workshop environment.
Duration of Course:
This course is scheduled for one full day.
Intended Audience:

Introduction to Project Management
Project Initiation, Planning, Cost Monitoring, and Reporting
Risk Management
Project Execution and Control
Communication and Stakeholder Management
Project Closure and Lessons Learned
Tools and Techniques
Case Studies, Good Practices, and Practical Exercises

Learning outcomes:
Upon completing the course, individuals will have learned the basics of the project management process and the benefits of a structured approach to project management. They will also become familiar with the general terminology used by the project management community.
For students considering a career in project management, this course provides essential knowledge as a stepping stone toward more formal project management training and qualifications. Even for those working on the periphery of projects or not pursuing a project management career, it offers a solid understanding of basic principles and terminology used by project management professionals.
General Information:
This course is held over 1 day, from 09:30AM to 16:30PM. That is at our office which is 5-7 Museum Place, Cardiff, CF10 3BD. For more info you can contact us through 029 21 156 603 or email info@careerchangewales.co.uk.
