CCW-Training Academy

Lean Six Sigma Yellow Belt Training Course
2025-02-03 - 2025-02-04, 2024-12-09 - 2024-12-10 | 5-7 Museum Place, Cardiff, CF10 3BD, 5-7 Museum Place, Cardiff, CF10 3BD, United Kingdom
Lean Six Sigma Yellow Belt Training Course
Lean Six Sigma Yellow Belt Training Course – Our Lean Six Sigma Yellow Belt course covers the foundational concepts and tools of Lean Six Sigma methodologies.
Who is it for?
The Lean Six Sigma Yellow Belt Training Course is designed for individuals who want to deepen their understanding of process improvement methodologies. It is suitable for professionals, team members, and employees who work within an organization and want to contribute to process optimisation. The Yellow Belt training covers essential concepts such as process mapping, data collection, root cause analysis, and basic statistical tools. Whether you are directly involved in process improvement projects or simply interested in building foundational knowledge, this course provides valuable insights.
Below are the learning outcomes for our Lean Six Sigma Yellow Belt training:
The learning outcomes for such a course generally include:

Understanding Lean Six Sigma Fundamentals

Introduction to Lean Six Sigma Yellow Belt Training:

Comprehend the history, principles, and goals of Lean Six Sigma.
Understand the DMAIC (Define, Measure, Analyse, Improve, Control) methodology.

Roles and Responsibilities:
Identify the roles and responsibilities of Yellow Belts, Green Belts, Black Belts, and other team members within Lean Six Sigma projects.
Lean Principles
Lean Tools and Techniques:

Learn key Lean tools such as 5S, Value Stream Mapping, Kaizen, and Waste Identification (Muda)
Understand how to apply Lean principles to identify and eliminate waste in processes
Six Sigma Principles

Six Sigma Tools and Techniques:

Gain knowledge of basic Six Sigma concepts such as Variation, Process Capability, and
Critical to Quality (CTQ).
Learn to use basic Six Sigma tools such as Pareto Charts, cause, and effect diagrams (Fishbone), and Control Charts.

Process Improvement
DMAIC Phases:

Define: Understand problem definition, project charters, and the importance of customer requirements.
Measure: Learn the basics of data collection, measurement techniques, and descriptive statistics.
Analyse: Understand root cause analysis and basic hypothesis testing.
Improve: Learn about solution generation and basic improvement strategies.
Control: Understand control plans, monitoring techniques, and the importance of sustaining improvements.

Practical Application
Project Participation:

Gain experience in participating in Lean Six Sigma projects.
Learn to assist in data collection and analysis.
Understand how to support Green and Black Belts in project execution.

Soft Skills
Teamwork and Communication:

Develop skills for effective communication and teamwork within Lean Six Sigma projects.
Understand the importance of stakeholder engagement and management.

Problem-Solving
Problem-Solving Techniques:

Learn and apply basic problem-solving techniques within the context of Lean Six Sigma.
Develop the ability to identify problems, analyse root causes, and propose solutions.
Certification Preparation

Certification Readiness:

Prepare for the Lean Six Sigma Yellow Belt certification examination by reviewing key concepts, tools, and techniques.
Understand the certification process and requirements.

By the end of the Lean Six Sigma Yellow Belt course, participants should be well-equipped with the fundamental knowledge and skills to contribute effectively to process improvement initiatives within their organisations.

TRAIN THE TRAINER COURSE – ILM RECOGNISED PROGRAMME
2025-01-30 - 2025-01-31
Who Should Attend
This course is designed for anyone who would like to become a teacher, tutor or for those who want to do public speaking. You don’t need any previous experience to take this course. Anyone in a position where they need to teach, instruct or plan training will benefit from this course.
Train the Trainer Course Content
Day 1

The prime concept of development – it is not about me; it is about them and their needs and objectives. Fear is irrelevant, as there is no chance of failure
Taking ego out of the training room – replacing it with strength, empathy, a shared feeling of ‘service’ and a concept of the ‘higher self’ when developing people
How to use your imagination and originality – Get the most out of the messages and your delegates
What is the key to learning when you train delegates? – The experience, strengths and ingenuity of delegates. We highlight this to your trainers so they too, get the best results out of their training
A new look at useful ‘props’ – visual aids, materials, exercises, energisers, ice breakers and role play in the training environment

Day 2

Prepare and deliver a 15 minutes training/presentation (on a specific chosen topic) to a small group of learners
Take part in a peer review and to be reviewed by the peers
Training and support on using computer, zoom, teams for the training (such as; connecting, settings, trouble shooting of IT compatibility challenges)
Receive a constructive tutor review
Lesson learnt and summary

Learning Outcomes
By the end of the course learners will be able to:

Inspire and motivate a self-actualised group of imaginative, inspired and motivational trainers with the confidence and skills to train and develop your people
Develop a limitless number of fresh ideas to use when on training courses in your or any organisation

There are no hidden costs for training. All of our training includes; ILM registration, refreshments, training material, registration and all other related costs.

TEAM BUILDING
2025-01-30
Who will benefit
Those looking to improve their team building, and relationships within their teams. Departments, teams and project groups who are working together either regularly or for a special purpose.
Learning Outcomes

Develop an understanding of each other’s roles within the team
Analyse how individual team members can become more empowered
Build a shared vision of where the team is going and what its priorities are
Understand problem solving skills (emotional intelligence, empathy, mindfulness)

Learning Content

How did we get where we are today?
Where do we want to go in the future? Priorities and roles
Building on our successes
Breaking down the barriers to success
Developing as a high performing team
Dealing effectively with change
What next? Personal and group action plans

Example Team Building Activities

Toxic waste
Fox, the chicken and the corn
Restorative justice

General Information
This is a 1-day course that runs from 9:30 AM to 4:30 PM. Lunch and refreshments will be provided. If you have any dietary requirements, please let us know by emailing Info@CareerChangeWales.co.uk

Topographical Surveying
2025-01-27 - 2025-01-29
Topographical Surveying Training Cardiff Module 1
This Topographical Surveying Training Cardiff has been developed to provide a general overview of basic land surveying and measurement techniques using manual and electronic equipment, transfer of field data to digital terrain modelling software and to produce 2 or 3 dimensional survey output files for computer aided design (CAD).
Course Aims:
The course will give the candidate a brief insight and understanding of surveying principles and equipment.
Candidates will gain practical experience in the use of manual and electronic equipment to successfully carry out levelling surveys and topographical surveys of project sites, and to digitally transfer the topographical field data to Land Surveying Software to produce a 3 dimensional model of the site and output ACAD compatible files for design purposes.
Course Outline:
1. Introduction to land surveying.
2. Levelling operations: a) Height of collimation method; b) Rise and fall method; c) Use of ordnance survey bench marks
3. Use of electronic surveying instruments.
4. Undertaking a topographical survey.
5. Establishment of survey control: a) Three point resection; b) Using digital Ordnance survey maps; c) Using GPS
6. Digital data transfer from survey instruments: a) Leica geo office tools; b) Topcon tools
7. Survey data processing
8. Use of AutoCAD in surveying
Delivery Methodology:

Presentation by tutor
Workshop and case study
Feedback activity

Benefits Perceived by attendees:

Maintain existing and updating surveying skills
Gain practical experience in Land Surveying, on-site working with surveyors and engineers

Intended for:
Construction industry professionals who wish to update their existing surveying skills or who are in the early part of their careers and who wish to gain useful practical experience in land surveying.
Course Duration: 3 Days

ILM Level 4 Leadership and Management
2025-01-27 - 2025-01-29
Our Capabilities
CCW Training Academy boasts a reputation for delivering high-quality coaching, and training courses, seminars, and conferences for individuals and companies. Our offerings include the following topics; leadership, management, engineering, environmental & sustainability, health & safety, and social media for all sectors. With a blended long-term coaching and training experience, we have successfully collaborated with hundreds of microbusinesses, SMEs, public and private sector organisations in the United Kingdom and Europe.
What can we offer you?
Our Institute of Leadership and Management training modules are new and innovative programmes. These management programmes have been designed to reflect the present economic climate and enable candidates to complete our ‘fast-track’ programme. Our training modules consist of blended learning (face to face, online, Zoom and 1-2-1 support for completion of assignments). All training materials will be provided, including the use of our training platform. Assignment support is provided through a 1-2-1 basis via Zoom/face to face, as well as through emails and phone calls if required.
The ILM Level 4 Award, in Leadership and Management is ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities. This program particularly supports practising team leader/s seeking to move to the next level of management and managers who need to lead people though; organisational change, budget cuts or for personal development.
ILM Level 4 Assignments
You should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes of each assignment for assessment. The ‘nominal’ word count for each assignment is 1000 words: the suggested range is between 1000 and 1500 words.
Course Modules
To complete and achieve a Level 4 Award in Leadership and Management, you will need to sit and submit an assignment for a minimum of 2 modules chosen from below:

Module 1: Developing People in the Workplace
Module 2: Managing a Healthy and Safe Environment
Module 3: Managing Marketing Activities
Module 4: Motivating People in the Workplace
Module 5: Solving Problems by Making Effective Decisions in the Workplace
Module 6: Managing Risk in the Workplace

ILM Level 4 General Information
This course takes place at 5-7 Museum Place, Cardiff, CF10 3BD. We can offer training at your location or venue if there is a class of a minimum of 6 candidates. If you’re interested in signing up for this course then please contact us on 029 21 156 603 or email info@careerchangewales.co.uk to book your place.
You can find more of our courses here -> HERE

MANAGEMENT TRAINING ILM RECOGNISED PROGRAMME
2025-01-23 - 2025-01-24
Who Should Attend
This course has been created for managers who need the basic management techniques or a refresher course. You do not need any experience or qualifications to be on this course.
Course Content
This course will cover the following 4 key skills in management:

Communicate – both ‘hear and be heard’
Motivate – Understand the concept of motivation
Develop – Develop yourself and your team
Inspire – Understand how to inspire motivation and commitment from your team members

Learning Outcomes
By the end of the course learners will be able to:

Identify the motivating factors in the workplace which affect you and your teams.
Develop your team through the use of effective delegation techniques.
Communicate effectively through the application of assertive techniques.
Inspire your team by identifying and communicating your vision.

Course Format
This course is a 2-day short course. It will give you a whirlwind tour of management and prepare them for their position as a manager. This course will enable them to obtain an ILM recognised management course and to enhance on their CPD.
There are no hidden costs for training. All of our training includes; onsite parking, refreshments, training material, registration and all other related costs. We will even give your first exam for each module for free.

MICROSOFT WORD TRAINING
2025-01-22
Who Should Attend
The training is both relevant and required by anyone who wishes to find work in an office environment. Everyone, from administration to directors will require to know how use MS word to some degree. You will also greatly benefit if you intend to go into further education.
Microsoft Word Training Course Content
This course will cover the following:

The Fundamentals – Working with and Editing Text
Document Basics – Formatting Characters and Paragraphs
Formatting the Page – Working with Themes and Styles
Working with Mailings – Mail merging and other useful tools
Working with Outlines, Long Documents and References – Using reference tools and good practises
Creating and Working with Templates – Improving productivity with templates

Learning Outcomes
By the end of the course learners will be able to:

Confidently use word to create and publish documents
Create high quality, professional documents
Complete Mail merges and other related tasks
Utilise all of Words functions to improve the quality of your documents

Microsoft Word Training Format
The course comes at 3 levels; Beginner, Intermediate and Advanced. The beginner’s level is an introduction only. The course duration depends on the level of study but will take 1 day per level.
Our Microsoft Word training Cardiff is a 1 day intensive course
There are no hidden costs for training. All of our training includes; onsite parking, refreshments, training material, registration and all other related costs. We will even give your first exam for each module for free.

CRISIS MANAGEMENT TRAINING
2025-01-21
Crisis Management Training

Crisis Management training is an essential component to a successful business. Crisis management is not only for large businesses and organisations, it’s vital for small, medium and micro businesses as well. You can ensure you have the preparedness, risk mitigation, effective decision making, team coordination to get through and crisis.
This course will also teach you how to manage your reputation, as well as understand the legal and ethical considerations when managing a crisis. Getting on a crisis management course is an investment into resilience and adaptability for your organisation.
Who Should Attend
This course has been created to be sat by anyone looking at getting a wider view of crisis management. This could be a CEO, manager, HR, business owners, communication staff or other staff who could be involved with crisis management – or anyone keen on enhancing their crisis management skills.
Course Contents

The definition and understanding crisis management
Risk assessments and identification
Crisis communication strategies
Crisis response planning
Psychological first aid
Legal and ethical decision making in crisis management
Post crisis evaluation and continuous development

Learning Outcomes

Understand what crisis management is, and how to conduct it
Understand how to conduct a risk assessment and identify a crisis
What crisis communication strategies are useful for your organisation
How to conduct a crisis management response plan
Understand what psychological first aid is
Recognise the legal and ethical considerations of crisis management
How to conduct a post crisis evaluation

Prerequisites of Crisis Management Training
No specific prerequisites are required for this Crisis Management Training. It is designed to accommodate professionals at various levels of experience, making it accessible to those with diverse backgrounds and roles within an organisation.
Course Format
This is a 1-day training course running from 09:30AM to 16:00PM. This course is run at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD. If you do have 4 or more individuals, we may also be able to run the course at your location.

Introduction to bid writing for all sectors
2025-01-20
Introduction to Bid Writing Overview:
This is our Introduction to Bid Writing training course. Bid Writing requires skills and knowledge specific to this subject. Our beginner course will give you the fundamentals to Bid Writing. This introductory course will allow you an understanding to PQQ, ITT and Open Tendering stages. We also have an Intermediate and Advanced course if you feel that what this course covers it too basic for you.
This course will be covering the basics of bid writing, including how to carry out a well structured and robust bid for a tender within any sector. This course is tutor-lead in the Cardiff city centre by an individual with years of experienced bidding within various sectors and at various levels of funding.
Aims and Objectives:
The aim of this course is to provide learners with an introduction to Bid Writing. It will also allow you to understand how to research, prepare, and submit a successful bid document/s.
Bid Writing Course Delivery:
Learners will be introduced to learning experience by working through a generic Bid Writing document covering all the fundamental aspects within a workshop environment.
Duration of Course:
The duration of this course is one-day workshop for beginner’s level.
Learning Outcomes:
Upon completion of the course, individuals will understand the Bid Writing processes and can carry out a well-planned structured approach to submitting a bid document, including providing financial aspects (i.e. providing mini-quotation, pricing, and related matters).
Audience and who is it for?
The course is intended to benefit those individuals seeking to understand the working practices of Bid Writing with or without any prior knowledge of the subject matter.

For those individuals seeking to understand bid writing skills and those starting to work on bid writing.
For having a better understanding with a sound working knowledge of the basic principles, terminology used.
For those interested in the Bid Writing.

PRACTICAL PROJECT MANAGEMENT TRAINING
2025-01-17
Practical Project Management Training Overview:

This new practical project management course aims to provide an overall awareness of the many aspects of project management. Successful project management relies on the application of sound principles, practice, methodology, techniques, and, above all, people. It is specifically designed for individuals who want a quick but comprehensive insight into the fundamental aspects of project management without undergoing lengthy, in-depth formal qualification-oriented training. This training course has been designed and will be delivered by a very experience practicing project manager and project director.
Project management is a skill in itself, this course will provide you with the valuable techniques to become a productive and high quality project manager.
Aims and objectives:
The primary aim of this practical project management training course is to provide learners with an understanding of project management and how projects differ from normal “Business as Usual” activities. The course introduces practical key principles of project management and provides an overview of techniques/tools that help deliver projects on time and within budget, while meeting quality and performance criteria. By understanding these techniques, learners can adopt a structured practical approach to managing projects across various industries and business sectors.
Course strategy:
The course features experienced tutor-led presentations/workshop linked to a predetermined case studies. Students actively participate in their learning experience by working through a generic project management process during workshops. The focus is on covering all fundamental aspects of project management within a workshop environment.
Duration of Course:
This course is scheduled for one full day.
Intended Audience:

Introduction to Project Management
Project Initiation, Planning, Cost Monitoring, and Reporting
Risk Management
Project Execution and Control
Communication and Stakeholder Management
Project Closure and Lessons Learned
Tools and Techniques
Case Studies, Good Practices, and Practical Exercises

Learning outcomes:
Upon completing the course, individuals will have learned the basics of the project management process and the benefits of a structured approach to project management. They will also become familiar with the general terminology used by the project management community.
For students considering a career in project management, this course provides essential knowledge as a stepping stone toward more formal project management training and qualifications. Even for those working on the periphery of projects or not pursuing a project management career, it offers a solid understanding of basic principles and terminology used by project management professionals.
General Information:
This course is held over 1 day, from 09:30AM to 16:30PM. That is at our office which is 5-7 Museum Place, Cardiff, CF10 3BD. For more info you can contact us through 029 21 156 603 or email info@careerchangewales.co.uk.

Microsoft Project Training
2025-01-16
We provide 2 days of Microsoft Project training Cardiff and Microsoft Project course. The training is to a high quality due to the small numbers of candidates we run the classes in. We provide the training at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD
Day 1 – Introduction to Microsoft Project
Day 2 – Intermediate Level – Practical Application (Optional)
Project management is an essential skill for so many managers and leaders in various sectors of work. Being a skilled project manager can mean the difference between a project running to schedule and running over on cost, time and resources. When projects run over it costs organisations thousands of pounds and risks their reputation as a project managing organisation. By training your staff to better manage projects we can understand how and what to prepare for whilst managing resources simultaneously and identifying where any why the project has run over.
MS projects is Microsoft’s answer to contemporary project management tools. It has been designed to assist project managers to plan, assign resources and track project progress towards completions. It has become one of the most popular and the fastest growing project management tool available on the market. In addition to these features MS Projects can be used to track project related aspects. More recent features to be added include ‘inactive tasks’ that allow for ‘what if’ analysis, synchronisation of project aspects over sharepoint and for multiple projects to share a pool of resources. This Microsoft Project training Cardiff has been designed to assist individuals with minimal or no experience in Microsoft project on the correct use of these functions and for individuals with some experience but whom are unfamiliar with more advanced functions of MS Projects.
Who Should Attend
Anyone with experience with project management, in a position that requires regular use of MS projects or individuals who possess no formal qualifications in project management. This Microsoft Project training Cardiff course has been designed for individuals with little to no experience with Microsoft Project
Learning Outcomes for Microsoft Project Training
By the end of the course learners will be able to:

Create and manage projects using Microsoft Project
Use resources efficiently to greatly improve the projects running
Adjust projects of a project e.g more resources, less hours.
schedule tasks to individuals or positions

Microsoft Project Course Format
This Microsoft Project Training Cardiff comes in 2 levels, an introductory level and an intermediate level. The Introduction level is a 1 day and you have the option of doing the intermediate course as well which is also a 1 day course.
There are no hidden costs for training. All of our training includes; on site parking, refreshments, training material, registration and all other related costs.
If you would like any additional information about this course then please contact us on 02921156603 or email Admin@CareerChangeWales.co.uk

ILM LEVEL 5 LEADERSHIP AND MANAGEMENT
2025-01-13 - 2025-01-15
Course Duration
This ILM Level 5 leadership and management course takes up to 1 month to be completed, there are 3 days training, 1 day optional assignment tutorial and then you have 1 month from the last training day to submit and pass the assignments.
ILM Level 5 Leadership and Management Course Outcome
You will receive an ILM Level 5 Award, Certificate or Diploma in Leadership and Management.
Assessments
There is 1 assignment to be written per module. For the Level 5 Award that is 2 assignments, around 2,500 words.
ILM Level 5 Course Content
The course content will depend on the modules sat, some examples of the modules we run are:

Developing Individuals in the Workplace
Managing a Healthy and Safe Environment
Managing Problems by Making Effective Decisions
Managing Improvement
Leading Innovation and Change
Managing Customer Relations
Managing Project in the Organisation
Managing Risk in the Workplace

Leadership and Management Level 5 Further Information
For more information on our and details about the course then please feel free to get in contact with us by phoning 029 21 156 603 or emailing Info@CareerChangeWales.co.uk
Group Bookings
If you are booking on behalf of a number of individuals then we can offer discounted costs. For more information please contact us using the number or email above.

SOCIAL MEDIA FOR BUSINESS
2025-01-10
Social Media for Business

Our Social Media for Business training course has been built for anyone looking to use Social Media with very little experience. This course is an excellent, short, 1 day course made for anyone who wants to use Social Media for basic organisational purposes.
Level: Beginner
Course overview:
This session is aimed at organisation owners who want to take advantage of the power of social media to build their brand and reach more customers: from how to optimise a profile through to scheduling regular posts.
Social Media for Business Aim:
To enable learners to have a better understanding of how social media can be used to promote their organisation.
Course Format:
Presenter-led, discussion, activities, task based.
This course is held at 5-7 Museum Place, Cardiff, CF10 3BD. If you are looking to book as a group we may also be able to provide it at your venue.
General Information:
There are no hidden costs for training. All of our training includes; refreshments, training material and all other related costs. If you would like any additional information about this course then please contact us on 029 21 156 603 or email Info@CareerChangeWales.co.uk

MENTAL HEALTH AWARENESS TRAINING
2025-01-09
Mental Health Awareness Training
In today’s world, mental health has become a topic, which is wide ranging and spans thousands of books, videos, conferences and academic journals. Due to this, one of the most effective ways to learn about mental health awareness and how to become aware of it is to go through quality class room based training.
We have created this course to teach anyone, in any sector how to become aware of mental health. We believe that everyone should be able to identify possible signs of mental health especially for themselves. To be able to see the signs and act on them, to improve their own mental health and their understanding of what mental health is.
Who Should Attend?
This course is designed for anyone, in any organisation or sector. It has been built to accommodate a wide range of topics that cover mental health. The course is for anyone who is interested in learning about mental health, the signs of poor mental health, and techniques to deal with it.
Course Aims
This course will cover the following mental health topics:

Raise awareness of mental health and how it can vary
Outline different mental health problems
Share practical tips for supporting people
Explore how mental health and wellbeing interact with our daily lives
Highlight stigma and discrimination, and how to tackle them
Share tips on how to have supportive conversations about mental health
Provide sources of support and information.

Course Content

An introduction to mental health
The stigma associated with mental health
Stress and how it impacts your mental health
Introduction to mental health problems

Depression
Anxiety
Suicide

Possible sources of support
Empathy, how you can empathise with other mental health
The balance between mental health and your life

Course Format
This course is a 1-day short course.
There are no hidden costs for training. All of our training includes; refreshments, training material and all other related costs. If you would like any additional information about this course then please contact us on 029 21 156 603 or email Info@CareerChangeWales.co.uk

Microsoft Excel Training
2025-01-08
Who Should Attend Excel Courses
Any office based worker who is likely to use Excel, or simply anyone who would like the knowledge of how it works. There are no prerequisites for this course but learners will greatly benefit from some knowledge of computers and understanding of how operating systems can be used.
Microsoft Excel Courses Content
This Excel Course will cover the following:

Managing Cells in Excel – Insert, remove, manage and maintain spreadsheets
Creating Charts – Using the graph tool to create visual representations of data
Using/Creating Templates – creating templates for others to use
Using different forms/sheets – using multiple excel sheets
Creating/Using Macros – using formulas and macros to calculate data
And much more…

Learning Outcomes
By the end of the course learners will be able to:

Create their own Macros
Use different charts for different types of data
Create templates for other users
Use many of Excels tools and functions to improve the quality of you work.
Use functions to create complex formulas.

Course Format
This Microsoft Excel training can be delivered as a 1 or 2 day course.
There are no hidden costs for training. All of our training includes; onsite parking, refreshments, training material, registration and all other related costs.
If you would like any additional information about this course then please contact us on 02921156603 or email Admin@CareerChangeWales.co.uk

Foundation AutoCAD Training
2025-01-07 - 2025-01-08
Who Should Attend
This beginner AutoCAD course is created for anyone looking to get in to AutoCAD but hasn’t used it before, or for anyone looking for a refresher course.
Course Content
This course will cover the following:

Using the properties Palette
Using Line types
Using inquiry commands
Altering Objects
Trimming and extending objects to defined boundaries
Creating parallel and offset geometry
Joining objects
Inputting Data
Creating basic objects
Using Polar tracking and Polar Snap

Learning Outcomes
By the end of the course learner will be able to:

Understand the different tabs
Create Basic Drawings
Manipulate objects
Draw inquiry commands
Draw Organisation commands

Course Format (Beginner AutoCAD Course)
This beginner AutoCAD course is a 2 day intensive course that is generally taught in small classes; normally around 3-4 people in a class to give you the maximum exposure to an industry professional. This will enable you to ask the questions that you require and, more importantly, have your questions answered. There is no exam with this course but you will receive homework to complete after every training session.
There are no hidden costs for training. All of our training includes; refreshments, training material, registration and all other related costs.

ILM Level Award 2 in Leadership and Team Skills
2025-01-06 - 2025-01-07
Who Should Attend
The Level 2 Award/Certificate, in Leadership and Team Skills is ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities. This program particularly supports practising team leader/s seeking to move to the next level of management and managers who need to lead people through; organisational change, budget cuts or for personal development.
ILM Level 2 Course Content
This course will cover the following:

Leading Your Work Team – Not every leader is a manager but by showing the willing to lead your work team you show that you have good management qualities. By the end of this module you will be able to lead your work team confidently and competently.
Meeting Customer Needs – One of the necessities of marketing and business is to meet your customer needs, this means you need to set and expectation and then reach it. This module will teach you how to meet and exceed your customers needs and wants.
Methods of Communicating in the Workplace – Communication is key to a successful business, if there are communication problems the business will not last long, and this course will teach you the key points to great communication skills
Setting Team Objectives in the Workplace – Every workplace needs objectives to reach for, to make the workplace keep trying harder and to make sure everyone improves. By setting objectives that are reachable, once completed everyone will feel great and you’ll have a much higher morale in the workplace.
Understanding Training and Coaching – Training and coaching are very important aspects of any supervisor or managers job. You need to make sure your staff are the best, and that you mold them into your perfect employee. This module will teach you how to spot what weaknesses your staff have and how to improve them with different training and coaching techniques.
Understanding Leadership – Leadership is a large subject and understanding it is a key point to becoming a great leader. This module will teach you how to lead from the front and how to use that to your advantage no matter what position you hold.
Solving Problems and Making Decisions – Everyone comes across problems but managers tend to come across problems more often than not. This module is perfect for anyone looking at a management position as it will teach you not only how to solve any problems that come your way but also how to be decisive and make the correct decisions in a short period of time.

Learning Outcomes
By the end of the course learners will be able to:

Explain and understand the difference between leadership styles
Understand leadership qualities and be able to review your own leadership potential
Exceeding the needs of your customers
Using different techniques to keep your customers happy
How to solve problems quickly and efficiently
Explain the different training and coaching techniques available
How to communicate properly in your workplace
Set objectives that are both challenging and achievable

Office Closed - Holidays
2024-12-23 - 2025-01-05
On these days our office will be closed due to holidays. We may still be able to take calls but we will not have classes on.
