Managing Difficult Situations Training
2026-04-15 | 5-7 Museum Place, Cardiff, CF10 3BD, 5-7 Museum Place, Cardiff, CF10 3BD, United Kingdom
Managing Difficult Situations Training
Empowering professionals to respond with clarity, compassion, and control
Course Overview
Are you regularly faced with emotionally charged situations, conflict, or safeguarding concerns in your role? Whether you’re supporting individuals, managing volunteers, or working on the frontline, today’s workplace demands confident, compassionate, and inclusive responses.
Our Managing Difficult Situations Training course is designed to help professionals navigate challenging interactions with confidence and care. Delivered by experienced tutors at CCW-Training Academy, this interactive programme blends reflective learning with practical strategies to help you stay grounded, assertive, and inclusive in your approach.
What You’ll Gain
Through engaging discussions, role-play scenarios, and guided exercises, you will:

Reflect on your own behavioural patterns, emotional triggers, and communication style
Explore safeguarding principles and understand your duty of care responsibilities
Develop assertiveness and boundary-setting techniques to protect yourself and others
Learn practical strategies to de-escalate conflict and foster respectful dialogue
Understand how unconscious bias and inclusive language shape interactions and outcomes

Learning Outcomes
By the end of the Managing Difficult Situations Training, you will be able to:

Recognise and regulate emotional responses in high-pressure situations
Communicate assertively to maintain boundaries and build trust
Apply conflict resolution tools to reduce escalation and promote constructive outcomes
Identify safeguarding risks and respond appropriately within professional frameworks
Create inclusive, respectful environments that support wellbeing and psychological safety

Who Should Attend
This course is ideal for professionals who work directly with individuals or small groups, especially in roles that involve care, support, or community engagement. Suitable for:

Support workers and care staff
Frontline professionals in health, housing, or public services
Volunteers and volunteer coordinators
Community engagement officers
Youth workers and social care professionals

Why Train with CCW-Training Academy?

Accredited training provider with a proven track record across Wales and the UK
Delivered by experienced tutors with real-world expertise in safeguarding, leadership, and conflict resolution
Practical, classroom-based learning in Cardiff or bespoke delivery for organisations
Certificate of completion and CPD recognition available

Contact Us
To enquire about course dates, bespoke delivery options, or group bookings, please get in touch:
CCW-Training Academy 5–7 Museum Place, Cardiff, CF10 3BD

Email: info@careerchangewales.co.uk
Phone: 029 21 156 603
Website: www.careerchangewales.co.uk

Keep up with us through our TWITTER – and check out our other courses HERE.

ILM Level 5 Leadership and Management
2026-04-15 - 2026-04-17
ILM Level 5 Leadership and Management – Strategic Training in Wales
Course Overview

Elevate your senior management capabilities with CCW’s ILM Level 5 in Leadership and Management, delivered across Wales. This advanced qualification equips experienced professionals with strategic thinking, innovation tools, and change-management expertise essential for leading organisations through complex challenges.
At this level, managers are encouraged to develop a comprehensive understanding of organisational dynamics, strategic planning, and the effective use of resources. The ILM Level 5 qualification provides practical tools for managing teams, leading change, and navigating the complexities of leadership in today’s fast-paced world.
For training dates, have a look at our calendar – CLICK HERE
Why Choose CCW for ILM Level 5 Training in Wales?

Accredited by the Institute of Leadership & Management (ILM), recognised UK-wide
Delivery in Cardiff or via live online sessions (Zoom/MS Teams)
Bespoke on-site training for groups of 6+ delegates
Expert tutors with hands-on leadership and sector experience
Dedicated assignment support, tutorials, and mentoring

Course Overview
The ILM Level 5 suite offers three pathways:

Award (2 modules)
Certificate (5 modules)

Each pathway combines practical workshops with written assignments (nominal 2,200 words each) to embed learning in your workplace context.
Who Should Attend?
This course is designed for senior and middle managers aiming for promotion, project leaders and functional specialists, professionals responsible for strategic or change leadership, and organisations investing in leadership succession planning.
Core Modules
Award (2 modules):

Becoming an Effective Leader
Managing Projects in the Organisation (incl. White Belt Lean Six Sigma)

Certificate (adds 3 modules):

Managing Individual Development
Solving Problems by Making Effective Decisions
Leading Innovation and Change

Format & Duration

Award: 2 days training + optional tutorial day
Certificate: 4 days training + tutorial support
Assignments: 1 assignment for each module undertaken

Location & Delivery

In-person: 5–7 Museum Place, Cardiff, CF10 3BD
Online: Live Zoom or MS Teams sessions
On-site: Group bookings of 6+ delegates anywhere in Wales

Learning Outcomes
By course end, you will be able to:

Develop and communicate strategic vision
Manage complex projects and resources
Foster innovation and lead organisational change
Apply commercial awareness in decision-making
Mentor and develop high-performing teams

Enrol Today
Ready to transform your leadership impact? Email info@CareerChangeWales.co.uk or call 029 21 156 603 to discuss dates, pricing, or bespoke delivery.
Check out our other ILM courses: HERE

Surveying Module 2 – Setting Out Training
2026-04-20 - 2026-04-22
Setting Out Training Cardiff
This Setting Out Training Cardiff course has been developed to provide a general overview of basic setting out techniques using manual and electronic equipment related to the transfer of design information to produce data for setting out on site.
Course Aims:
The course will give the candidate a brief insight and understanding of setting out principles and equipment. Candidates will gain practical experiences in the use of manuals and electronic equipment to successfully implement co-ordinated setting out position of points, profiles and batter rails. These will also include on-site calculations and the installation of ‘profiles’ and ‘batter rails’ for trench work, earthwork and road construction.
Course Outline:
1. Introduction to setting out
2. Conversion of design information to setting out data
3. Calculation of polar rectangular and grid co-ordinates
4. Levelling operations used in set finished levels
5. Setting out by co-ordinates using electronic survey equipment
6. Setting out by angle and horizontal distance
7. Setting out and installing profile boards and batter rails
8. Survey checks and as-built drawings using digital information
Delivery Methodology:

Presentation by tutor, case study and examples
Practical site setting out (on-site) using EDM – Total Station
Revision and feedback activity

Benefits Perceived by attendees:

Maintain and updating existing skills
Gain practical setting out experience on site with practicing surveyor/engineer

Testimonials
“I completed a training course in Surveying and Setting-Out. The facilities were good and the training was excellent and able to be tailored to my specific needs. Very well informed, tutor used good written and practical aids. They come highly recommended A+++” – Andy Cole
Intended for:
Construction industry professionals who wish to update their existing setting out skills or who are in the early part of their careers and who wish to gain useful practical experience in setting out for construction purposes.
Course Duration: 3 Days
Homework : 3 Day
General:
Refreshments and lunch will be provided including course notes.

Banksman Training course (Traffic Marshal Training)
2026-04-23
Banksman Training course (Traffic Marshal Training)
Banksman training course (Traffic Marshal Training): Health & Safety / Warehouse, Storage & Logistics
Providing your fleet to work in a safe environment with banksman training
What is the role of a banksman?
Introduction:

According to the Health and Safety Executive (HSE), circa 7 workers die each year as a result of accidents involving vehicles, mobile plant and equipment on construction sites. A role and duties of the vehicle banksman is to be in charge of directing the vehicular movements on a construction site. This includes building construction site, warehouse, and factory by using a system of hand signals or a radio link in order to prevent accidents and keep workers safe. The training will also ensure that any vehicular manoeuvres made during loading and unloading do not put the driver or other within the close vicinity in danger.
Why is the banksman training required?
On many sites, reversing manoeuvres are common, and can be dangerous – particularly in confined spaces and or challenging site conditions. Banksman training ensures that organisations meet their legal requirements and reduce the risk of costly accidents when carrying out large vehicle reversing manoeuvres.
Who is banksman training for? (Traffic Marshal Training)
This banksman training courses are for all those involved in manoeuvring, loading and unloading vehicles. Delegates will learn how to guide large goods vehicles, both rigid and articulated, using the HSE approved code of signals.
This one-day Banksman Duties training course ensures that an organisation meets its obligations to provide training for those involved in the safe guidance of Large Goods Vehicles and reduces the risk of accidents when carrying out common reversing manoeuvres.
Learning Outcomes:

Understand the various causes of accidents involving vehicles at work
Understand the legal responsibilities of the employer for the movement of vehicles
Understand the responsibilities of the Banksman
Understand the risks and control measures involved in the movement of vehicles
Guide Large Goods Vehicles in a confined space in line with legal and best practice requirements
Receive a qualification from a globally recognised provider of health and safety training

Your organisation will also benefit from:

Peace of mind from training when completed this training that can reduce the number and/or cost of accidents caused by reversing vehicles
Flexibility – the course is delivered at a time and location that suits your business
Efficient and effective learning – theory and practical elements are covered in a one-day course, minimising time out of the workplace
Ensuring that your organisation demonstrates its commitment to workplace health and safety

If you have any questions contact us through 029 21 156 603 or email Info@CareerChangeWales.co.uk
Find out about OUR COURSES HERE
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Intermediate AutoCAD Training
2026-04-23 - 2026-04-24
Intermediate AutoCAD Training
Intermediate AutoCAD Training. Offsite Training: We are able to offer training at your premises subject to a minimum number of candidates. We can also offer bespoke training to your line of business at all levels. If interested please contact us at Info@CareerChangeWales.co.uk or call 029 21 156 603, and we will be able to give you a very competitive rate.

This intermediate AutoCAD training course is designed for the experienced AutoCAD® user who requires additional training. It incorporates the features, commands, and techniques for becoming more productive when creating, annotating, and printing drawings with AutoCAD. This intermediate-level course continues to build on the basic concepts of the AutoCAD Essentials course.
We run our course at 5-7 Museum Place, Cardiff, CF10 3BD, however if you can’t come to Cardiff we can also offer the course through Zoom. We also offer the training at your venue if you have a minimum number of candidates.
For training dates, have a look at our calendar – CLICK HERE
If you cannot find the course you’re looking for on the calendar please contact us either by phoning 029 21 156 603 or emailing Info@CareerChangeWales.co.uk
Who Should Attend
This intermediate AutoCAD training course has been created for users with experience in using AutoCAD but who want to improve on their abilities. This course goes well with the beginner course.
Course Content (Intermediate AutoCAD Training)
This course will cover the following:

Extended Object visibility control
Working with multiple documents
Utility Commands
Creating Layouts & Plotting
Advanced Layouts
Block creation and management

Learning Outcomes
By the end of the course learner will be able to:

Create Custom Workspaces
Create Parametric Drawings
Use external References
Annotate Styles
Create advanced Layouts

Course Format
This intermediate AutoCAD training course is a 2 day intensive course that is generally taught in small classes; normally around 3-4 people in a class to give you the maximum exposure to an industry professional. This will enable you to ask the questions that you require and, more importantly, have your questions answered. There is no exam with this course but you will receive homework to complete after every training session.
There are no hidden costs for training. All of our training includes; refreshments, training material, registration and all other related costs.
If you would like any additional information about this course then please contact us on 02921156603 or email Admin@CareerChangeWales.co.uk
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Crisis Management Training
2026-04-27
Crisis Management Training

Crisis Management training is an essential component to a successful business. Crisis management is not only for large businesses and organisations, it’s vital for small, medium and micro businesses as well. You can ensure you have the preparedness, risk mitigation, effective decision making, team coordination to get through and crisis.
This course will also teach you how to manage your reputation, as well as understand the legal and ethical considerations when managing a crisis. Getting on a crisis management course is an investment into resilience and adaptability for your organisation.
Who Should Attend
This course has been created to be sat by anyone looking at getting a wider view of crisis management. This could be a CEO, manager, HR, business owners, communication staff or other staff who could be involved with crisis management – or anyone keen on enhancing their crisis management skills.
Course Contents

The definition and understanding crisis management
Risk assessments and identification
Crisis communication strategies
Crisis response planning
Psychological first aid
Legal and ethical decision making in crisis management
Post crisis evaluation and continuous development

Learning Outcomes

Understand what crisis management is, and how to conduct it
Understand how to conduct a risk assessment and identify a crisis
What crisis communication strategies are useful for your organisation
How to conduct a crisis management response plan
Understand what psychological first aid is
Recognise the legal and ethical considerations of crisis management
How to conduct a post crisis evaluation

Prerequisites of Crisis Management Training
No specific prerequisites are required for this Crisis Management Training. It is designed to accommodate professionals at various levels of experience, making it accessible to those with diverse backgrounds and roles within an organisation.
Course Format
This is a 1-day training course running from 09:30AM to 16:00PM. This course is run at our head office which is 5-7 Museum Place, Cardiff, CF10 3BD. If you do have 4 or more individuals, we may also be able to run the course at your location.
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You can find our other courses HERE

ILM Level 3 Leadership and Management
2026-04-28 - 2026-04-30
ILM Level 3 Leadership and Management – Accredited Training in Wales

Looking to take your leadership skills to the next level? Our ILM Level 3 Award in Leadership and Management is ideal for aspiring and practicing managers across Wales who want to lead with confidence, improve team performance, and gain a nationally recognised qualification.
Delivered by CCW-Training Academy, this course blends practical leadership tools with strategic thinking—perfect for those managing teams, projects, or departments.
Why Choose Us?

ILM Accredited Qualification Recognised across the UK and internationally, ILM is a trusted benchmark for leadership excellence.
Flexible Delivery Options Attend in-person at our Cardiff centre or join live online sessions, accessible to learners across Wales.
Expert Tutors Learn from seasoned professionals with decades of experience in leadership, HR, and project management.
Supportive Learning Environment We offer assignment tutorials, email support, and guidance throughout your learning journey.

For training dates, have a look at our calendar – CLICK HERE
Our training is held at 5-7 Museum Place, Cardiff, CF10 3BD, however if you’re unable to come to location we also offer our training through Zoom. This is high quality tutor lead training but from your home or workplace. If you have course enquiries, tell us which type of training you would prefer!
To find out the price of the course, or if you cannot find the course you’re looking for on the calendar please contact us either by phoning 029 21 156 603 or emailing Info@CareerChangeWales.co.uk
Award / Certificate / Diploma:
The Level 3 qualification comes in 3 variations, there’s the Award , the Certificate and the Diploma. The difference in between these 3 is the number of modules required to sit and pass before gaining the certification. The Award is the shortest version of the Level 3 qualification.
What can we offer?
Our Institute of Leadership and Management training modules are new and innovative programmes. These management programmes have been designed to reflect the present economic climate and enable candidates to complete our streamlined programme.
Who is this Qualification For?
The Level 3 Award in Leadership and Management in Wales is ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities.
ILM Level 3 Leadership and Management in Wales Course Modules
For the ILM Level 3 Award, you would need to complete 2 of the below 3 modules:

Understanding Leadership
Solving Problems and Making Decisions
Managing Workplace Projects

To complete the Certificate you would need to complete at least 2 of the modules above + the below modules:

Understanding Recruitment and Selection of New Staff
Understanding Training and Coaching in the Workplace
Understanding Health and Safety in the Workplace
Understanding Marketing for Managers

If you are interested in the Diploma please contact us and we can discuss the possible options available.
Course Format

Duration: 2 days of training + optional assignment tutorial day
Assessment: 2 written assignments (one per module)
Support: Email, phone, and tutorial guidance included

We also offer the ILM Level 3 Certificate, which includes additional modules for a more comprehensive leadership qualification.
Assignments
It is recommended that for each assignment, you should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes. The ‘nominal’ word count for each assignment is 1200 words: the suggested range is between 1000 and 1400 words per assignment.
ILM Level 3 Leadership and Management General Information
Ready to enhance your leadership potential? Contact us to book your place or learn more about our ILM Level 3 Leadership and Management training in Wales.
Email: info@CareerChangeWales.co.uk Call: 029 21 156 603
You can find more details about the specific modules we offer below. You can also check out our other courses -> HERE

Early May bank holiday - Office Closed
2026-05-04
Early May bank holiday – Office Closed

Spring bank holiday - Office Closed
2026-05-25
Spring bank holiday – Office Closed

Introduction to Project Management (1-Day Intensive)
2026-05-29
Introduction to Project Management (1-Day Intensive) – £150 + VAT
Course overview

Why would an Introduction to Project Management training course be necessary? In today’s dynamic and fast-evolving work environment, effective project management is no longer optional, it’s essential. This one-day intensive course offers a practical, engaging introduction to the principles, practices, and people-centred approaches that drive successful projects. Designed for busy professionals, it delivers a comprehensive foundation without the need for lengthy formal training, convoluted processes and steps.
Whether you’re stepping into project work for the first time or seeking to sharpen your understanding, this course equips you with the tools, terminology, and mindset to manage projects with confidence and clarity.
Aims & objectives
By the end of this course, participants will:

Understand what sets project work apart from routine operations
Explore the key principles and lifecycle of project management, and the importance of Critical Path.
Learn how to deliver projects on time, within budget, and to quality standards with the necessary tools
Gain insight into structured approaches that apply across industries and sectors including risk management
Learnt good practices, the implication of good leadership skills in managing successful project/s.

Course format
This is a hands-on, tutor-led workshop built around a relatable case study. Participants will actively explore each stage of the project management process from initiation to closure, through interactive exercises, group discussion, and practical application.
Impact for attendees
Attending this one-day Project Management training course can be a transformative experience for professionals at any stage of their career. It empowers participants with a clear, structured understanding of how projects are planned, executed, and delivered, equipping them to contribute more confidently and effectively in project environments. The course demystifies key concepts and terminology, fostering better communication and collaboration across teams. For those considering a future in project management, it lays a strong foundation for further study and career progression. For others, it enhances their ability to support project success from any role, gain more confident, making them more agile, informed, and valuable within their organisation.
Duration and General Information
1 Full Day of training, training is 09:30AM to 16:30PM.
Training takes place at 5-7 Museum Place, Cardiff, CF10 3BD, providing training in small classes to ensure quality courses. For any questions or to sign up please contact us on 029 21 156 603 or email info@careerchangewales.co.uk.
Check out our other courses HERE.
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Taith Programme Pathway 1: 18-25 and 26+ Projects
2026-08-01 - 2026-08-31
