Course Title: World Class Customer Service Training

Introduction:

Don’t you sometimes wish that you could just find the ‘Holy Grail’ when it comes to new and more customers?

  • Are you – like most business owners and managers – just wondering what would be a cost effective and ‘sure-fire’ way to get customers come streaming in through the door?

Of course, this doesn’t happen or does it?ccw - logo

  • What would you say if we told you that not only can this happen, but it can be natural, easy, effective and, most importantly, permanent? Would you be disbelieving and dismissive? Or would you at least want to give it a try?

Your answer to that question spells the difference between struggle and success. A recent interesting article published in a UK national newspaper said that “many businesses, and indeed individuals, are one missed payment away from ruin.”

It doesn’t have to be like this because, quite literally, you’re already sitting on your own business gold-mine. We can show you how to garner the extreme power of an unpaid sales force. Explain the proposition here – what does your course do?…

Our programme is run through CCW Training Academy, a long-established and well-respected innovative Cardiff-based training provider.

You may think ‘I really don’t have time to do this’. You’d be wrong. In fact, time is the one thing you do have. Put the bit in here about having enough time…

You can generate more customers on a daily basis than you ever thought possible.

Intrigued? Want to know more? We’ll be happy to tell you about it! I promise that you will not come under any heavy sales pressure.

Please give us a ring on Tel: 0292 1156603 or Freephone 0800 84 88 117 or email us at info@careerchangewales.co.uk and let us explain in detail how it works.

Course Objective:

By the end of this workshop, participants will be able to:

• Understand the difference between customer satisfaction and customer delight

• Learn how to naturally deliver customer delight as a minimum standard

• Inspire unsolicited and ‘identified’ testimonials from your customers

• Generate a lifetime value from your clients which is calculable and robust

• Foster ‘almost zealous’ devotion from your customers

Who Should attend?

This is for sales-people, purchasing-staff, call-centre staff (both inbound and outbound) and managers who have dealings with customers on a regular basis.

Course Contents:

• Fundamentals of World Class Customer Service

• What a customer values

• Customer Service is everybody’s responsibility

• How much is the customer valued at over her lifetime?

• What does ‘Birds of a Feather’ mean from a Customer Service perspective?

• Teaching your customers to buy value, and not price!

• Do you ask for referrals.. .. .. .. .. .. .. .. .. .. .. .. .. .. When and how often?

Approach & Duration

The day will be made up of Lectures, Case studies as well as both individual and group exercises including ‘role-play’.

Course duration: 1 day (09:00 to 16:30)

Facilitator/Speaker:

Our trainer and facilitators are: George Savva and Dr Glen Paterson

Administrative Details

Date:   27/9/2012 – 28/9/2012

Time:  09h00 – 17h00

Training Venue:  CCW-Training Academy Office, Caerfelin House, 42 Crwys Road, Cathays, Cardiff. CF24 4NN

Investment:     £300.00 plus VAT per person

Contact Details: 029 21156603 or Free phone: 0800 848 8117

Dan@careerchangewales.co.uk

Taith Funding