About us & our tutors

About Us

We offer tailor made solutions to public and private corporate entities and individuals alike. Our highly skilled and experienced staff can design, and deliver courses to agreed outcomes leading to qualifications from various accredited bodies to suit customer needs. We are an ISO 9001 (2015) Quality Assured organisation and have attained Investors in People (IiP) status as we consider people to be our greatest asset.

An approved training and test centre for; The Institute of Leadership and Management (i-l-m). Our training are delivered in small class size with a tutor to student ratio of 1:6. Our quality courses, training and office location have ample on street parking and nearby NCP car parks. Our office is easily access by public transport and within walking distance to the City Centre. We can offer training at client’s premises and can provide training equipment.

Our Professional Team:

Our people are the best. Our future depends on it. Our dynamic team is made up of professionals with extensive and diverse experience. Each of us is dedicated to helping you make the most of your skills and talents.

Director/Lead IV: Mike Tan BSc, MSc, CEng, FCIHT, FInstLM

Our principal tutor is highly qualified with over thirty years of experience working as client manager and consultant in the public and private sectors. He has vast experience in engineering, leadership and management, contract supervision and public consultation. He is an all-round trainer in personal development, leadership and management. A fellow member of both the Institute of Leadership and Management (ilm) and the Chartered Institution of Highways and Transportation. Mike was an international consultant managing large-scale and high-profile projects. He is PRINCE2 trained and a qualified Master trainer in ‘iMindMap’. He was an Associate Lecturer at Glamorgan University, where he lectured for over three years in Civil and Transportation, Project Management and Construction Practices for BSc and MSc students. Attained ‘Prepare to Teach in the Lifelong Learning Sector’ (PTTLLS) qualification.

Office Manager: Harri Shuffley

Harri is a young hard-working and technology savvy administrator who has recently finished his Level 5 Certificate in Management and was best student of the year in 2017 at Cardiff & Vale College. He has exceptional organisational skills stemming from his conscientiousness and attention to detail. He is highly proficient with computers and operating systems including; Windows, Mac, WordPress and Linux. Exceedingly talented in Microsoft Suite. Greatly motivated to organisational goals and time constraints. Excellent customer service skills from a background of sales. Harri is fluent in both Welsh and English. Finally he is a great addition to the team and we have great aspirations for his progression.

Project Officer: Lloyd Tan

Lloyd has proven management and digital skills with a keen eye of detail and quality assurance. Having facilitated and managed several international Erasmus+ & Taith projects, he has developed his project management ability and leadership style while ensuring key outputs are achieved without compromising on quality. Lloyds experience working in management and customer facing roles has given him the tangible understanding of the knowledge and skills taught in our ILM training program.

Our Professional Tutors:

They are all highly experienced in their subject knowledge, enthusiastic, and motivated individuals with many years of practical experiences.

Principal Tutor and Consultant: Roy Edwards

Roy Edwards Picture

Roy is an experienced professional senior manager, with proven experience of nurturing and building business relationships. He has extensive background in developing public and private sector initiatives. He is a leading player in undertaking a key role in prompting, invoking and managing change in organisations. An excellent trainer highly experienced in strategic planning and networking, project performance and management techniques, and flexible to accommodate the needs and aspirations of client-driven projects. Managed difficult, potentially high risk issues and working in or leading partnerships and joint ventures. Roy has a thorough understanding of the international inward investment market and the key factors that can achieve success.

Natalie Whatley

Qualifications: (L3 T&E, L3 Vocational Assessing)

Natalie has 8 years experience within the beauty industry from running her own salon to teaching. She holds a Level 3 in Teaching & Education and Level 3 in Vocational Assessing. She is professionally accredited by Associated Beauty Therapists as a beauty tutor. She currently works closely with Cardiff City Council back to work schemes. Along-side running an extremely busy schedule Natalie has provided services in the local community including charity events. Natalie also had the privilege of being contacted by the Womens Welsh Rugby Team to provide a well earned pamper session for the team.

Karen McCracken

Qualifications: (PGCE, BA Hon Degree)

Highly motivated and driven business coach and learning and development consultant with over 25 years experience. An expert in coaching, managing people through change, leadership & management development, talent and performance management and sales training. Outstanding interpersonal, communication and facilitation skills. Extensive experience in managing large complex international development projects which includes the successful completion of projects in Europe, Africa, the Middle East, South America and Asia Pacific.

Tutor: Andrew Burnett


An experienced management training Consultant and trainer, qualified as a university lecturer (FHEA) and teacher (PGCE). Andrew has extensive management experience in global FTSE organisations with strategic responsibilities. He holds several business-related Master’s Degrees and postgraduate people development qualifications. An accomplished former senior business manager. At present researching on a part-time Professional Doctorate (Education) programme at Cardiff University focusing on learning in the workplace (EdD).

Gareth Evans

Dip.PFS (Certs.MP&ER)

Gareth’s career has been spent in the Financial Services arena, where he held management and Senior Management roles with household name companies. A qualified Financial Planner with a BSI 22222 accreditation, Gareth has recruited and developed award winning teams on both a regional and National level. When heading up a L&D department with 22 trainers, Gareth personally designed and delivered a major coaching programme, collaborated with a world famous Consulting Group on advanced communication skills and was instrumental in running programmes on a wide range on leadership and management subject areas. Gareth was invited to share his views on Coaching in a lecture to the Chartered Insurance Institute in London.

Working on his own account since 2014, Gareth has inspired delegates at all levels including those from well known organisations such as ONS, MacMillan Care Support, Norgren, Cardiff University and Swansea Building Society.

Gareth is a former International Rugby Player, having represented Wales, Barbarians and British Lions. He is a former captain and coach of Newport RFC and in 2014 was inducted in the Hall of Fame.

Richard Soulsby


Richard is a highly experienced trainer, coach and facilitator, with 30 years’ experience in developing employees, managers, leaders and coaches, in many varied organisations in the UK and abroad.  Richard believes in the transformative power of learning to build high-achieving teams and individuals.  He delivers bespoke and certified courses at all levels, across a broad range of soft skills.  Also working as a musician, writer and actor, Richard’s greatest strength lies in effective communication with learners of all abilities and with unique needs.  He empowers others through learning sessions that are interactive, energetic and fun.

Tutor Ian Jones

25 years experience in Business and Management Training and Consultancy

Delivered to public, private and third sector clients clients throughout UK, Europe and Asia

Worked for range of Blue Chip Organisations including UK & Welsh Governments, Numerous Welsh Local Authorities, European Union, EBRD and World Bank

Owned and managed own businesses since 1985

SFEDI Level 7 qualified Business Trainer and Consultant

Tutor: Veronique Brosse

(BSc, MSc)
Veronique Brosse Picture

Veronique has a master degree in language and a specialist in teaching English for foreign student. She has worked with colleges in France and training academy in Wales. Veronique is specialised in working with students seeking employment and people with fewer opportunity. She has a vast experience working with the food/catering and teaching English to foreign students. A French native speaker and able to communicate in German and Spanish.

PR/Welfare Officer: Jane Beverley Tan

Jane has worked for the Local Government for over 21 years.  Her main area of work has been in Education within the Special Educational Needs (SEN) Department.  Jane’s role was writing Statements of Special Educational Needs (SEN) for pupils who had gone through the Statutory Assessment Process.  When a child had been identified with additional learning needs they would undergo a series of appointments with professionals school staff, specialist teachers, educational psychologists, doctors and other medical professionals.  Jane’s involvement  was producing a Statement that would clarify the pupils needs and identify what support the child will need to access education.  The professionals reports would establish the child’s Statement. The Statement Jane produced would clarify the correct level of support that the child would need to access education in school.

Tutor and Consultant: Gerry Steinhauer

Prince 2017 Practitioner, Prince 2017 Agile Practitioner, MSP Practitioner, Agile PM Practitioner

Agile and Project management consultant, trainer and mentor, I have been involved in both traditional and Agile development and projects since the early 80’s. Over the last 5 years I have coached and trained approximately 2500 delegates spread around the UK, Europe and further afield. I am a Prince 2017 practitioner, MSP Practitioner, Prince 2 Agile Practitioner, Agile PM Practitioner, Scrum Master, Product Owner, Devops and Agile professional. An IT development and Training professional with well over 30 years development, project management and training experience, I can function at, and have experience of, all levels from technician to project manager, training manager, training course developer and training company director. I have been involved in cultural and operational change initiatives at a number of organisations. I have substantial experience of multiple IT disciplines including Software development and implementation, Project and Program Management, Change Management, Security, Help Desk functionality and Work Request management, Desktop migration projects and IT Desktop training.

Consultant: Alan Thomas


Alan has 39 years experience working in Insurance, initially working within the motor and Liability Claim Departments of two major general insurers. He has worked as a Liability claims investigator since 1990, having extensive experience in dealing with Motor, EL & PL Claims to include the investigation of claims in excess of £1m. Has experience in the investigation and handling of high value construction claims as well as attending the Caribbean to investigate and settle hurricane claims. At the time of retiring from Sedgwick was working as a Technical and Audit manager, which post he had held since 2007. In this role he would QC reports, provide advice and guidance as well as preparing and delivering training material in all aspects of liability claims handling to include more recently the investigation of claims following COVID-19. Alan has provided guidance to brokers and business as to claims defensibility with the intention of preparing insurers as to how to properly investigate and prepare document in the event of any action against them  

Tutor and Consultant: Melanie Disley

BA (French & Russian), MA (Applied Language Studies in Computing), CIPD, NLP Practitioner, INLPTA Diploma in NLP, A1 Assessor

Melanie is an effective and efficient training and development professional improving a vast range of individuals and businesses through training, assessment and other learning and development opportunities.  Adaptable and versatile.  Competent and experienced in a variety of subject areas and in achieving desired outcomes in diverse circumstances. Her main strengths and qualities are in; Leadership, Management, coaching and mentoring including; Change Management, Problem Solving and Decision Making implementation and delivery. Melanie has  significant experiences in assessment services, coaching and mentoring executive, designed and delivered workshops and learning programmes using a variety of training methods. She has structured a programme of recruitment, selection, induction and performance management for a team of call centre staff.

Tutor and Consultant: Graham Wadelin

(MSc, PhD, CEng, FInstChemE)

Throughout his career Graham has been involved with some of the most environmentally challenging industries. A chemical engineer by profession, his early years were spent designing and commissioning plant for the manufacture of heavy chemicals, fine chemicals and drug intermediates. He then worked for eight years as an environmental regulator and team leader for central government before taking up the role of a senior environmental manager with the UK’s largest steel producer.

His academic qualifications include a Master’s degree in Integrated Environmental Management and a Doctorate in Environmental Assessment of Industrial Processes and he has specialised in environmental legislation, environmental management, waste management, environmental assessment and land remediation.  Graham has offered advice and guidance on both environmental policy and regulation in various government and industrial committees and working groups. He has also lobbied at both National and European levels for the best outcomes for industry in respect of proposed new environmental legislation.

Tutor: Menna Williams

MOS MASTER, Welsh Speaking – Microsoft Office Professional Trainer, City & Guilds – D32 & D33 NVQ Assessor in Training and Development

Menna is a highly motivated and energetic trainer and consultant whose specialism in technology training has been applied widely across public and private sector organisations. A dedicated professional who believes in investing in the development of others to help them achieve their potential. A team player involved in many business projects. Self-motivated in developing new skills and qualifications to keep competitive. Menna is an experienced SAP Trainer. She is also a Dyslexia Support Tutor and Dyslexic Assessor.

Tutor: Chris Lee

(BSc, Post Dip Management)

Chris is a vastly experienced tutor with many different training’s ranging from Health and Safety to Train the Trainer. His experience as a recruitment and training consultant bring together his abilities to confidently train in areas of his expertise. Chris is dedicated to each and every candidate that he trains to make sure they get the most they can out of the training. He is specialised in health and safety training which is shown through the different qualifications and accreditation he owns.

Tutor: Peter Steer

PgDip PCET, BA PCET, CertEd (Education and Training), MCT

Peter has been delivering IT learning for over 20 years. His experience has been gained through
working in various post 16 sectors from Further Education, Community and Adult, Local Government, Vocational and Corporate settings. Peter is highly qualified and has spent considerable time ensuring he holds relevant qualifications in the sectors he teaches. A Microsoft Certified Trainer, an NVQ Assessor, MOS Specialist Master and a degree holder in Education and Training. Peter has an excellent understanding of the learning cycle and the barriers that people may have with IT. His approach to teaching, training is learner focused with the emphasis on encouraging learners to apply their learning to their own experiences or work environments. To achieve this, he uses appropriate teaching strategies that will enable the learner to accomplish his/her learning objectives.

Tutor: Allan REID

FAPM (Project Management)

Allan is a fellow of the Association for Project Management and a highly motivated project management professional with over thirty five years of experience. He has a proven track record in respect to managing all aspects of Programme & Project Management whilst drawing upon his comprehensive knowledge of the subject supported by decades of “hands on” experience working with leading Defence organisations in the UK and worldwide Business environment.

Tutor: Tereza Silva

(BSc – Approved AutoCAD Trainer)

Tereza has been a practising architect for over 20 years She has worked in architectural organisation throughout the world and has a great deal of experience in both delivering, planning and designing large and small scale projects. She has designed architectural projects for organisations including; Tesco, Lidl, custom built homes and various small project for the aforementioned companies. Tereza speciality is in delivering both 2D and 3D CAD. Tereza’s experience in Architecture has provided her with a working knowledge that is second to none. She is friendly, professional and capable of explaining complex ideas and concepts in a simple to understand manner.

Tutor: Gareth Jones MA(Law)

MA(Law) – Barrister

Gareth specialises in Construction Law, Wills, Trusts, Probate and Inheritance Land Banking. He also practices Personal Injury, typically medical negligence and fatality cases.

Tutor and Consultant: John May


John designs and delivers management, communication and personal development programmes for corporate clients. His wide range of courses cover classroom, Zoom, WebEx and Teams learning. He has a wide and long experience throughout Europe and beyond at all hierarchical levels and with very large and very small organisations. Besides being a trainer, coach and consultant, he is a practitioner, having run companies in France and Belgium. He passionately believes in inspiring and empowering participants to learn and reach their full potential for themselves and their organisations. He trains in both English and French.

Tutor: John Ham

(BSc (Hons), FCA

John is a Fellow member of Institute of Chartered Accountants qualified in July 1991. He is a Chartered Accountant with a wide range of sector experience. His expert areas of services provided are in Accounting; Personal Taxation; Corporation Tax; Limited Company Accounts; Payroll Services, and VAT. He has been a Group Financial Controller specialising in assessing the viability of new business ventures and projects including the preparation of revenue and costing analyses of project planning of companies’ expansion, exit and diversification proposals.

Tutor: John Dell’Armi


John is passionate about teaching and has vast experience across the full training cycle. He has excellent commercial awareness and is a first-class communicator at all levels. John has a proven track record in performance management, and his superb coaching skills can be attributed to his vast professional experience.

Tutor and Consultant: George Savva

(BSc (Hons), Referral Institute

(Accredited Trainer for: Advanced Networker, Pipeline, Basic D.I.S.C. Profiling)

An accomplished sales and marketing professional who also is a skilled and qualified trainer; specialising in Communications Skills, including cutting edge Sales Training, Recommendation Marketing Strategy (the training thereof as well as Implementation Techniques), Word of Mouth Marketing Strategies, Presentations Skills (informational and commercial), Human Relations & Influencing Skills, which include World Class Customer Care and Outstanding Customer Service skills.

A Self-Motivated and resourceful individual with the drive, commitment and insight necessary to deliver training effectively. Capable of reinforcing messages and material into the minds of delegates for both prospects in sales situations and participants in training programs and seminars.

Tutor: Andrew Abraham

(BSc, ACInstCES)

Andrew is an experience practical tutor and is also a former surveying lecturer at the University of Glamorgan. Andrew was a survey manager for Hyder Consulting, responsible for undertaking topographic surveys for the company and also responsible for developing the survey business. Prior to commencing employment with Hyder Consulting, Andrew had worked on a variety of projects, in mining, tunnelling and civil engineering, the most significant project being the Channel Tunnel, where Andrew was employed as a surveyor between 1989 and 1991. An all round tutor with experience in surveying and setting out.

Tutor: Ace McCarron


Ace McCarron is a leading Lighting Designer in the world of opera and theatre, with over thirty years of experience as a freelance. His work has taken him all round the world, but has much experience of working in Scandanavia, Belgium and The Netherlands. Initially trained in Electrical Engineering, and having worked as a contract draughtsman, he has also taught his subject, both in the classroom and in-service, with Croydon College, Wimbledon School of Art and Design, Central St Martin’s, and the Royal Welsh College of Music and Drama. Ace has been using AutoCAD for the last fifteen years, his 3D skills being particularly valuable in his regular Production Management work for the Nofit State Circus.

Tutor: Richard Jones

BSc Nursing, RNLD, Diploma in Supervision Management, Diploma in Health Studies

Richard has a strong background in the health sector worked in the NHS and private sector. A qualified professional delivering in the Learning Disability and Mental Health fields for over 40 years. As a Senior Nurse Manager he was involved in the training of staff, and supporting them to develop a new range of services. The training Richard has offered includes a range of health related topics. These includes issues which enables staff to support their clients as well as support each other in the workplace. The training offered is adapted to the needs of the participants and/or organisation. An specialist in working with ‘inclusion of people with a disability’ both socially and in employment.

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