Customer Service Training Essentials

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Customer Service Training Essentials

November 15

Customer Service Training Essentials

Customer service training is essential to the growth of any business that works with customers, whether face to face or through phone calls. Our customer service course will cover what you and your candidates need to be the best front for your organisation. You will learn about reflective listening, call reviews and customer reviews, sensitivity, emotional intelligence and more!

Our course will also cover the theories and the “why?” of customer service. You will learn important aspects of how to deal with problems that arise from customers, as well as how to follow a call book. Our customer service training is for both front of house and call staff.

Training outcomes

Learn how to become the best representative of your organisation, whether you take phone calls in a call centre, or whether you’re front of house staff. You will learn how to deal with difficult situations, gain emotional intelligence and know how to use this to solve problems. You will understand how to use active listening to your advantage and give the best impression of your organisation.

Who should attend

This course is for anyone who deals with customers, whether that is over the phone or face to face. If you feel you need confidence and possibly knowledge of the theories and “how’s” of customer service, then this course is built for you.

Customer service training content

This course covers:

  • What is customer service?
  • Why is customer service important for the individuals and the organisation?
  • An understanding of reflective and active listening
  • How to understand the products you have and how to sell, solve problems around these
  • Understand a call review and why it’s important
  • Emotional intelligence and how to use this to your organisations advantage
  • Understand a product breakdown
  • How to use basic problem-solving skills
  • What are the differences of face to face and call customer service?

General Information

There are no hidden costs for training. All our training includes; refreshments, training material, registration, coaching, evaluation, and all other related costs.


November 15
Event Category:


CCW-Training Academy
029 21 156 603


5-7 Museum Place, Cardiff, CF10 3BD
5-7 Museum Place
Cardiff, CF10 3BD United Kingdom
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