Managing People

Helping to Overcome Problems and Difficulties

Not achieving targets, poor time management, organisation and planning, conflict within the team, personal issues outside work – At some stage every employee hits problems and difficulties that affect their performance. The role of the Supervisor or Manager is to identify those difficulties quickly and take appropriate action to assist and support the employee in overcoming any barriers and obstacles affecting their performance and therefore the performance of the whole team. This course will assist you in understanding how to work with your people to monitor and manage their performance and provide you with tools and techniques to assist them in improving their performance where appropriate.

Course Outline:management and Leadership training available

  • Understanding performance management
  • Creating the right environment for strong performance
  • Monitoring and measuring performance
  • Giving feedback effectively
  • Addressing performance issues and needs
  • Working with your people to achieve required performance
  • Supporting and assisting others in overcoming barriers and obstacles
  • Coaching as a means towards performance improvement
  • Valuing diversity and different skills sets within the team
  • The importance of being positive
  • Handling conflict
  • Introducing and managing change
  • Action planning


  • Develop strong supportive relationships with colleagues
  • Have clearly define performance measures and standards
  • Team know what is expected of them and how to achieve it
  • Develop coaching skills to help people improve their performance
  • Understand how to give feedback honestly and effectively
  • Deal quickly and appropriately with issues within the team
  • Gain 3.5 ‘Accredited’ CPD Hours
  • Different forms of people development
  • Coaching and guiding others
  • Understanding motivation and how to motivate people
  • Handling conflict and conflict resolution
  • Dealing with personal issues and difficulties
  • Managing change effectively
  • Turning failure into success

Delivery Methodology:

  • Presentations by tutor
  • Feedback activity

Intended for:

Anyone who would like to enhance their performance management skill base

Benefits Perceived by attendees:

Better understanding of performance management and its implications

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