Booking and Cancellation Policy

Booking and Cancellation Policy

Introduction

This booking and cancellation policy covers our booking and cancellation ‘Terms and Conditions’ for all our client/s who have not completed and signed this form. This policy will outline what confirms a booking, ‘what is a provisional booking’, and ‘what our cancellation and refund terms’ are. This information can also be found on our booking terms and conditions form and on our website.

Provisional Booking

To provisionally book a training course, you must complete and sign our booking ‘Terms and Conditions Form’. Once this has been completed, the candidate will be enrolled onto our training schedule (delivery date will be confirmed ASAP).

Booking Confirmation

To ensure confirmation of a place on a training course, payment must be made. Once payment has been received, the candidate will be secured a training place.

Rescheduling of Training Course

If we are unable to run the advertised course, we will reschedule the course to a different date (with prior arrangement/agreement with all concerned). If a candidate is unable to make the course due to rescheduling then a discretionary offer of part/full refund will be made.

Cancellation

If a candidate cancels a booking six or more day prior to the course commencement date, they will receive a credit note. The credit note can be used on any of CCW’s courses as long as it is within the same budget (any additional cost due to the different tariff will need to be paid by the client prior to attending the training course).

Late Cancellation

If a candidate cancels a booking within five working days of the course commencement date, a cancellation fee will be levied against them to offset the costs of unfilled places on the course. The cancellation fee will be 25% of the total course cost and this will be deducted from payments received and refunded.

No refund or Credit Note

If a candidate fails to attend a training session no refund or credit note will be given.

This policy will be reviewed on an annual basis.

Date: 01/01/2018

Reviewed by: Mike Tan

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