Managing Violence and Aggression

Managing Violence and Aggression

With violence at work on the increase, both employer and employees can benefit from reducing its occurrence through managing violence and aggression. For employers, violence can lead to poor morale and a poor image for the organisation, making it difficult to recruit and keep staff.  It can also mean the extra costs of absenteeism, higher insurance premiums and compensation payments. For employees, violence can cause pain, distress and even disability or death.  In addition to the danger of physical attacks, serious or persistent verbal abuse or threats can also damage employees’ health through anxiety or stress.

Statistics from the Health and Safety Executive (HSE) show that, year on year, violence in the work place is increasing.

The Learning Outcomes of Managing Violence and Aggression Course:blackboard man

Students will understand:

  • Legislation and Legal Issues
  • Management of Health and Safety at Work Regulations, 1999
  • The Health & Safety at Work Act, 1974
  • The Reporting of Injuries, Diseases and Dangerous Occurrence Regulations, 1995 (RIDDOR)
  • Your Rights and the Law
  • Lawful use of Restraint
  • Use of Force
  • Defining Violence and Aggression
  • Types of Physical Violence
  • Types of Non-Physical Violence
  • Warning Signs
  • Aggression and People with Learning Disabilities
  • Six Stage Assault Cycle
  • Possible Trigger Factors
  • Strategies for Managing Challenging Behaviour
  • De-escalation Skills
  • Defusing Acts of Aggression

The Aims & Objectives of Managing Violence and Aggression:

On completion of this course, delegates will understand and be able to:

  • Assess the risk to health and safety of their employees.
  • Develop, implement and measure the performance of safe systems of work.
  • Access competent Health & Safety advice, help and guidance.
  • Secure the health, safety and welfare of people at work and protect people other than those at work against risks to their health and safety arising from activities.
  • Take reasonable care for health and safety of themselves and others.  (This includes co-operation with employers in order that safe systems of work may be carried out)
  • Act in the Prevention of a crime.
  • Understand Possession of an unauthorised weapon in a public place.
  • Act in the Prevention of a breach of the peace.
  • Restrain a dangerous mentally ill person.
  • Understand statute authority on use of restraint.
  • Undertake the use of Self-defence


Refreshments and lunch will be provided. (For special dietary requirements please inform us at

Online and Zoom-pro based training

We are offering online and Zoom based training as well as our usual classroom courses. Should there be further lockdown restrictions more courses are likely to be done either through Zoom or via online. However as of this moment, we are providing all of our training as normal in classrooms. We are also ensuring that classroom training courses are done in very small numbers of no more than 4. This is so we can not only provide the highest quality of training, but also we ensure everyone’s safety during these times.

Should you be interested in Zoom training you will need to have a PC or laptop and a free Zoom account. If you do not have a Zoom account, we can help you to setup one.

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