Managing Difficult Situations Training

Empowering professionals to respond with clarity, compassion, and control

Course Overview

Are you regularly faced with emotionally charged situations, conflict, or safeguarding concerns in your role? Whether you’re supporting individuals, managing volunteers, or working on the frontline, today’s workplace demands confident, compassionate, and inclusive responses.

Our Managing Difficult Situations Training course is designed to help professionals navigate challenging interactions with confidence and care. Delivered by experienced tutors at CCW-Training Academy, this interactive programme blends reflective learning with practical strategies to help you stay grounded, assertive, and inclusive in your approach.

What You’ll Gain

Through engaging discussions, role-play scenarios, and guided exercises, you will:

•  Reflect on your own behavioural patterns, emotional triggers, and communication style
•  Explore safeguarding principles and understand your duty of care responsibilities
•  Develop assertiveness and boundary-setting techniques to protect yourself and others
•  Learn practical strategies to de-escalate conflict and foster respectful dialogue
•  Understand how unconscious bias and inclusive language shape interactions and outcomes

Learning Outcomes

By the end of the Managing Difficult Situations Training, you will be able to:

• Recognise and regulate emotional responses in high-pressure situations
• Communicate assertively to maintain boundaries and build trust
• Apply conflict resolution tools to reduce escalation and promote constructive outcomes
• Identify safeguarding risks and respond appropriately within professional frameworks
• Create inclusive, respectful environments that support wellbeing and psychological safety

Who Should Attend

This course is ideal for professionals who work directly with individuals or small groups, especially in roles that involve care, support, or community engagement. Suitable for:

• Support workers and care staff
• Frontline professionals in health, housing, or public services
• Volunteers and volunteer coordinators
• Community engagement officers
• Youth workers and social care professionals

Why Train with CCW-Training Academy?

• Accredited training provider with a proven track record across Wales and the UK
• Delivered by experienced tutors with real-world expertise in safeguarding, leadership, and conflict resolution
• Practical, classroom-based learning in Cardiff or bespoke delivery for organisations
• Certificate of completion and CPD recognition available

Contact Us

To enquire about course dates, bespoke delivery options, or group bookings, please get in touch:

CCW-Training Academy 5–7 Museum Place, Cardiff, CF10 3BD

•  Email: info@careerchangewales.co.uk
•  Phone: 029 21 156 603
•  Website: www.careerchangewales.co.uk

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