Managing Difficult Situations Training – 1 Day Course in Cardiff
Overview
Our Managing Difficult Situations Training in Cardiff equips professionals with the skills to respond to conflict, safeguarding concerns, and emotionally charged scenarios with confidence and care. This 1‑day interactive course blends reflective learning with practical strategies, helping you stay grounded, assertive, and inclusive in challenging workplace situations.
Delivered by experienced tutors at CCW‑Training Academy, the programme is ideal for those working in frontline services, care, or community engagement roles.
Why Choose CCW’s Training?
- Accredited training provider in Cardiff: Recognised across Wales and the UK.
- Practical, classroom‑based learning: Real‑world scenarios and role‑play exercises.
- Expert tutors: Specialists in safeguarding, leadership, and conflict resolution.
- Flexible delivery: Attend in Cardiff or arrange bespoke sessions for your organisation.
- Certificate and CPD recognition: Enhance your professional development.
What You’ll Learn
- Emotional regulation: Recognise and manage responses under pressure.
- Assertive communication: Maintain boundaries and build trust.
- Conflict resolution tools: Reduce escalation and promote constructive dialogue.
- Safeguarding awareness: Identify risks and act within duty of care frameworks.
- Inclusive practice: Use respectful language and reduce unconscious bias.
Who Should Attend?
This course is designed for professionals who regularly interact with individuals or small groups, including:
- Support workers and care staff
- Frontline professionals in health, housing, or public services
- Volunteers and coordinators
- Community engagement officers
- Youth workers and social care professionals
Course Details
- Duration: 1 day (09:30 – 16:30)
- Location: CCW Training Academy, Cardiff city centre
- Format: Tutor‑led sessions, role‑play, and guided exercises
- Outcome: Certificate of completion and CPD recognition
Benefits of Attending
- Gain confidence in managing difficult conversations.
- Protect wellbeing with assertive boundary‑setting.
- Improve career prospects through CPD‑recognised training.
- Create inclusive environments that support psychological safety.
How to Book
Contact us today to secure your place:
- Phone: 029 21 156 603
- Email: info@careerchangewales.co.uk
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